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Hi there!
We are Semrush, a global IT company developing our own product – a platform for digital marketers. New stars are born here, so don’t miss your chance. This is our Customer Support Frontline Specialist (Global Customer Support Team) role for those who can find a common language with anyone in the world.
You can get to know the team better at one of the interviews, but some brief information will be useful now. Alongside the team, you will be responsible for handling phone calls, live chats, and emails. You will serve as the frontline support for customers with questions about both technical and non-technical aspects of the product.
We’ve been developing our product for 15 years and have been awarded G2’s Top 100 Software Products, Global and US Search Awards 2021, Great Place to Work Certification, Deloitte Technology Fast 500 and many more. In March 2021 Semrush went public and started trading on the NYSE with the SEMR ticker.
10,000,000+ users in America, Europe, Asia, and Australia have already tried Semrush, and over 1,000 people around the world are working on its development. The Semrush team is constantly growing.
Semrush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. All employment decisions are based on business needs, job requirements, merit, and individual qualifications.
Loren
Recruiter
loren.carrillo@semrush.comcontent_copyCopy
At Semrush, we take a serious and comprehensive approach to hiring new people. We welcome those who are professionals in their field and passionate about their work to join our team.
A “five-minute interview” or “get a job in three clicks” approach is not the way we work.
During the interview, we ask candidates to talk about themselves and their background in detail. We try to discover the most important aspects about the way someone works and their personality before a job offer is made.
1. Respond to vacancykeyboard_arrow_up
Up to 3 days
Once the resume is received it will be reviewed by a member of the Talent Acquisition team. We try to provide feedback within three working days.
2. Initial meeting with a Talent Acquisition team officerkeyboard_arrow_down
3. Interview with the hiring managerkeyboard_arrow_down
4. Trial assignmentkeyboard_arrow_down
5. Team interviewkeyboard_arrow_down
6. Offerkeyboard_arrow_down
We’re flexible and open for both online interviews and personal meetings at the offices. Choose the option that’s most suitable for you!
In order for the online meetings to be productive, we suggest following these tips to make sure you are set up well:
Good luck!
The Customer Success (CS) team at Semrush is there to show the true value of our products to the customers. It is called “success” for a reason. We wanted to emphasize every team member’s objective: to ensure that our clients benefit the most from Semrush services and that the product helps them in achieving their targets.
Daily duties of these colleagues include responding to сlient questions (via email, phone, and online chat), conducting webinars, and product presentations. In addition, they collect feedback and share it with the teams. This way, we can make sure we release our platform updates promptly and efficiently.
The department consists of multiple teams. The CSM team works closer with our premium customers to deliver service with a personalized approach. The QA team makes sure that colleagues provide the right information at the right time to Semrush users. The CS Operations & Projects team is focused on innovation and making sure that our customers like the way we deliver our strategy. We take customer care seriously!
Our СS teams work globally and provide support in different time zones and in more than 8 different languages.
Apply
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