Customer Support Manager
YouLend
About UsYouLend is the preferred global embedded financing platform for many of the world’s leading e-commerce sites, tech companies and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway and Takepayments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend’s AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US.We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.The RoleIn the customer service team at YouLend, you’ll find a team of dynamic and friendly professionals who are passionate about assisting and problem-solving for our customers. We are now looking for a highly organised, people-centric individual to lead this team!In this role, you will be responsible for leading and overseeing our customer service operations. You will play a critical role in ensuring the delivery of exceptional customer service and support and driving customer satisfaction and loyalty.Key Responsibilities
Requirements
Desirable Skills
BenefitsWhy join YouLend?
We offer comprehensive benefits package that includes:
At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.
London
Tue, 20 Aug 2024 22:19:37 GMT
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