Customer Support Professional in New York, New York

Overview

GovCIO is currently hiring for a Customer Support Professional in New York City, NY.

Responsibilities

• Confers with staff, users, and management to establish requirements for new systems or modifications

• Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications

• Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location

• Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities

• Develops training materials and procedures, and/or trains users in the proper use of hardware and software

Qualifications

• Bachelor’s with 0 – 2 years of IT experience (or commensurate experience)

• Clearance Required: Abilty to maintain a public trust clearance

Preferred Skills and Experience

Company Overview

GovCIO is a team of transformers–people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can’t do it alone. We need great people to help us do great things – for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $65,000.00 – USD $65,000.00 /Yr.

Submit a referral to this job (https://careers-govcio.icims.com/jobs/5252/customer-support-professional/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834385473)

Location US-NY-New York

ID 2024-5252

Category Information Technology

Position Type Full-Time