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Customer Support · Arlington, VA · Fully Remote
Customer Support Specialist (Bilingual)
We’re seeking a talented Bilingual Customer Support Specialist to join our team and help our clients succeed and become passionate about our platform. The Customer Support Specialist role is ideal for someone with customer support experience, great communication skills, and hospitality or accounting firm experience. firsthand knowledge of the restaurant industry, and a solid understanding of complex point of sale systems. Additionally, the ideal candidate is detail-oriented, adaptably problem-solves, multi-tasks efficiently, enjoys client interaction, and is genuinely eager to learn. (We welcome applicants from both the U.S. and Canada to apply for this position.)
Our founders share a deep history in both owning and operating restaurants and in building successful tech companies. We are venture-backed and serve 7,000+ restaurants across the US and Canada.
We enable restaurants to make magic while knowing we are doing the same for them.
We have the utmost respect for our clients and because of this, we are unable to hire their current employees.
What type of responsibilities will I have?
What qualifications or skills are required?
What’s it like to work for MarginEdge?
Imagine the fun of a great restaurant – surrounded by a team of people (including some that you help to manage!) who care about hospitality, care about quality, and care about each other – then subtract the long nights, weekends, drunk customers at the bar…et voila, MarginEdge!
We work hard, we work fast and we fuel our work with a commitment of transparency from leadership, straight talk and trust between teams. We believe that the best people do their best work when they feel empowered – so whether you are remote or in our office (likely eating a catered lunch from our clients in our baller, brand new penthouse HQ in Ballston) you get to work with your manager to call your shot on what works best for you. Did we mention it has a full commercial kitchen and is walking distance (covered walking, that is) from the metro?
Benefits (Shut the Front Door, They are Amazing)
In order to fuel this rocket ship, we need to build a team as passionate about our work and product as we are. We believe that top talent (that’s you!) should feel deeply connected to their work, appreciated for the time they give to building our organization and have the balance necessary to give their best during work hours and all those after-hours too. We do this by offering a suite of kick ass benefits not only to be competitive and catch the eye of super smart people (that’s you again!) but also provide the foundation for a career you love and a life outside of work you love just as much.
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