Customer Support Specialist | Mon-Fri 8am-6pm OT | $21/hr

Are you looking for an opportunity where you could strengthen a team with your exceptional customer relations skills? Do you enjoy supporting clients and nurturing accounts with the best customer service experience? If this sounds like something you take pride in and like the hustle and innovation of impacting a growing business with fantastic customer service than this is an opportunity you don’t want to miss! This is an IN-OFFICE role.

The ideal candidate for this role will have prior experience in a call center environment with heavy customer communication through email, chat, some phone and other various channels. Expert in communication in writing via email and knowledge of CRM programs is a must.

You will be working with multiple systems such as Shopify, Zen Desk, Teams, Outlook and more. Having a passion for learning and contributing new processes, being a curious thinker and solution driven is needed!

This company is in South Chandler that offers a unique product that is brand new to the market. They are growing their business in personal care retailers, amazon and more! Being a part of the expanding Customer Service Specialist team, you’ll have the opportunity to learn from the best and bring your talents into the mix!

This is a temp-to-hire position that will offer full-time hours plus overtime and allow you to develop and utilize your customer service skills. Avg work week’s will be 40-45 hours and more at times! The ideal candidate for this role will have prior experience in a call center role with heavy customer communication through phone calls, email and other various channels. Expert knowledge of CRM programs is a must. Must be comfortable with heavy data entry – attention to detail is key!

Customer Service Specialist Job Duties:

• Responding promptly to customer inquiries via email, chat and phone
• Acknowledging and resolving customer complaints, troubleshooting issues
• Collaborating with other internal departments to resolve and enhance processes
• Processing client orders and requests
• Learning product knowledge, upselling products
• Proficiency in technology including CRM, outlook, teams

Customer Support Specialist Requirements:

• 2+ years’ experience working in customer service with heavy email communication
• Expert in proper grammar, punctuation and written communication
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Attentiveness and patience
• Time management skills

Schedule: Monday – Friday, work hours range between 8am – 6p with Overtime as needed will be required.

Pay: 21+ per hour DOE

Location: South Chandler

If you are interested in this Customer Service Specialist position, apply now or call us: 480-739-9321 to speak with a hiring representative!

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