CX Agent
Bikmo
About BikmoAt Bikmo, we’re on a mission to protect the world’s riders and the places we ride. As an award-winning cycle insurance specialist and proud B Corp, we already protect over 75,000 riders across the UK and Europe. Our approach is simple: we create comprehensive, easy-to-manage insurance policies designed for every rider, using technology to make the process seamless.We partner with some of the biggest names in the cycling world—think British Cycling, Brompton, Trek Stores, and Deliveroo. Our purpose is at the heart of everything we do, and we’re committed to making a positive impact, which is why we’re a member of 1% for the Planet.The role: CX Agent (UK)We’re on the hunt for a CX Agent. Are you passionate about delivering exceptional service and creating memorable customer experiences? We’re looking for a proactive and empathetic Customer Experience Agent to join our team. You’ll be the first point of contact for our customers, ensuring their questions are answered, and problems solved, and their experience with us is nothing short of excellent.If you’re a natural communicator with a knack for building relationships and a drive to exceed expectations, this could be the perfect fit for you.Your mission
Your approach to workYou will be a self-directed person who can manage your own time and can collaborate with people who have different working styles in different timezones. We believe that the best approach to work is to give our team members autonomy and accountability within their roles. We foster a culture of trust, clear communication, and flexibility, working as one team, supporting each other to deliver our goals.What we’re looking for
What we offerFirst of all, we offer a work environment based on trust, responsibility and flexibility. Wellbeing is important to us which is why our package offers benefits as well as competitive remuneration;
Bikes + Health
Wellbeing
EqualityDon’t feel like you’re matching 100% of the criteria? We welcome applicants who can meet the core requirements, even if you don’t think you tick all of the boxes. We actively encourage applications from diverse backgrounds and under-represented groups within the cycling and insurance industry.Bikmo is an equal opportunities employer, this means we recruit, develop and compensate regardless of differences. We value diversity. Everybody is unique and this should be celebrated. We want Bikmo to be a place where people feel comfortable bringing their whole selves to work.Application ProcessTo continue the conversation just click the, Find out more, button and attach a short cover letter + your CV + answers to the key questions. As we are an international team, please submit your application and CV in English. We love to hear how your own values and experiences align with the role. In addition, it would be great to see an example of your previous work.We are looking to hire for this role as soon as possible, so interviews will be on a rolling basis.If you require any reasonable adjustments to be made to support you through our recruitment process please get in touch.Your right to work legally and compliantly in any country depends on your Immigration status. Therefore a condition of this recruitment process is that you can prove your ‘right to work’ with the recognised documentation to Bikmo Ltd/GmbH, in the relevant country this role is based.RememberBy applying for this role you are giving Bikmo consent to use the information you provide to process your job application in accordance with GDPR/DSVGO regulations.
£24000 per year
United Kingdom
Wed, 11 Dec 2024 08:02:29 GMT
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