Data Operations Manager

Overview

Summary

We are seeking a highly skilled and experienced Data Operations Manager to join our dynamic and growing team. The successful candidate will play a pivotal role in developing and managing a company-wide approach to data analysis, governance, and strategy. This new role offers an exciting opportunity to define and implement a future state vision for data that spans multiple departments and functional areas, helping to align data operations with long-term business goals. The Data Operations Manager will oversee the collection, analysis, accuracy, and interpretation of data to support decision-making, while ensuring data resources across the business are integrated and optimized.

About Smart Communications

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently.

Smart Communications is      headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMM^TM, forms transformation capabilities made possible by SmartIQ^TMand the trade documentation expertise of SmartDX^TM. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit smartcommunications.com.

The responsibilities of the role include:

• Develop and implement a comprehensive data strategy that supports future business requirements and ensures data consistency, integration, and alignment across various functional areas, including SaaS Operations, Corporate IT, Customer Success, Sales & Commercial Operations, Marketing Operations, Finance, Professional Services, and more.
• Provide strategic guidance and support to various teams and stakeholders, helping them enhance their data management practices, from framework development to operationalization.
• Define and shape the data governance framework that supports both short-term operations and the strategic vision for data utilization across the company.
• Oversee and enhance data platforms to ensure they meet evolving business needs and contribute to operational success.
• Lead the development of a platform strategy, including managing upgrades, migrations, and new implementations, while ensuring the data infrastructure supports both current needs and future scalability.
• Ensure all data and related tooling comply with data integrity and compliance standards, maintaining accuracy and reliability across all datasets.
• Collaborate with multi-disciplinary teams (Salesforce Administration, Database Administration (DBA), Enterprise Architecture, Commercial, Corporate IT, Finance, Sales Ops etc.) to ensure alignment and successful completion of data-related projects.
• Manage and maintain effective ETL processes to ensure seamless data flow and transformation across the business.

What we’re looking for:

Must have skills/experience:

• A minimum of 5+ years hands-on, proven industry experience in a similar role.
• Bachelor’s or master’s degree in computer science, data management, or a related field.
• A proven track record of leading and managing teams responsible for data quality, governance, and controls, especially within an agile environment.
• Expertise in scaling data operations to support business growth, both operationally and strategically.
• Experience with a major CRM technology solution, Salesforce.
• Strong expertise in data quality and controls, including the ability to design data structures, implement effective controls, develop quality metrics, and apply statistics and data visualization techniques.
• A combination of operational experience, with a focus on operational risk and exposure to data governance.
• Experience shaping and executing data strategy that aligns with multiple business areas such as Sales, Marketing, Finance, IT, and Customer Success.

Advantageous skills/experience:

• Experience with data warehouses and data lakes in large scale environments.
• Experience in data visualisation systems like AWS QuickSight, Power BI, Tableau
• Experience working in regulated industries such as Financial Services, Insurance and Healthcare

We look for the following SMART values in everyone we hire at Smart Communications:

• Speak Openly – We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
• Make a Difference – We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
• Agile & Flexible – We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
• Results-Focused – We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
• Teamwork – We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive.

In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days’ holiday allowance plus an additional day off for your birthday!

Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit.

This role is fully remote.

So, if we interest you, please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

Tagged as: 1-3 Years, 3-5 Years, Tableau