Deputy Director, Head of Service Operations

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

East Midlands (England), London (region), Scotland, West Midlands (England), Yorkshire and the Humber

About the job

Job summary

Reporting directly to the MoJ’s Director of Technology, the Head of Service Operations is responsible for all Service Operations that underpin the Digital and Technology services that support the Ministry of Justice (MOJ), its executive agencies and Arm’s Length Bodies (ALBs).

Service Operations is a critical function that ensures the wide range of services Justice Digital provide to MoJ staff and UK citizens are reliable and secure, and that issues are resolved quickly and efficiently when something goes wrong.

This position can be based at the following locations: Birmingham, Glasgow, London, Nottingham and Sheffield

Job description

For full details about the Role, Key Responsibilities and Person Specification, please download and review the Candidate Information pack

Person specification

Leadership & Strategy

• Lead, motivate and develop a team of around 150 Service Management professionals across multiple locations, building a progressive and inclusive culture that has customer focus at its core.
• Develop a compelling vision and strategy for Service Operations, to ensure that services meet the evolving needs of our users.
• Ensure this vision and strategy is aligned to the wider Justice Digital strategy and roadmap
• Provide visible leadership for Service Delivery professionals, role model positive behaviours and professional excellence.
• Communicate key messages, drive communities and provide a voice for the function, inspiring and creating a team that individuals feel proud to be a part of.
• Work as part of the Technology Services Leadership team to set strategy and direction, create a shared sense of purpose, and ensure that collectively we are achieving our overarching goals.

Service and Technology Transformation

• Lead the organisational development and evolution of ways of working across Service Operations, required as Justice Digital continues to mature its role as systems integrator.
• Work with business partners and other colleagues to prioritise change, both incremental and transformational, within available funding.
• Build performance metrics, proportionate reporting and a culture of transparency and outcomes focus, to enable Justice Digital to demonstrate the reliability, availability and performance of the services it provides, and the value to the organisation and beyond.
• Implement appropriate tooling and processes to effectively service manage the workplace technology services we provide, working proactively to prevent problems, and quickly identifying and rectifying problems where they do occur.

Financial and Commercial Management

• Manage a budget of £50m+, prioritising spend to deliver value for money, and continuously seeking opportunities for cost savings and efficiencies.
• Lead the transition from the soon to expire out-sourced Service Desk contract to the new contract which is currently being procured.
• Secure additional funding as required for the delivery of change to the services through effective demonstration of both return on investment and wider benefits.
• Work with colleagues to ensure the performance and risk of existing suppliers and contracts is robustly managed.

Line Management

• Line management of 5 Grade 6 leaders, each of which manage a deeply specialised area that impacts all users of MoJ equipment.
• The combined Service Operations teams have over 120 staff and have reach across the full breadth of the department and its agencies, ensuring that our services are properly maintained and are operating as designed.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Additional Information Please view our candidate information pack for full details about the role, key responsibilities person specification, and the criteria you will be assessed against throughout the recruitment process. If you are interested in this exciting opportunity, and feel that you meet the criteria, we would welcome your application.

Behaviours

We’ll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Leadership
• Seeing the Big Picture
• Delivering at Pace
• Changing and Improving
• Managing a Quality Service

Benefits

Alongside your salary of £76,000, Ministry of Justice contributes £21,204 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SCS Recruitment Team
• Email : scsrecruitment@justice.gov.uk

Recruitment team

• Email : scsrecruitment@justice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://scsrecruitment.tal.net/vx/appcentre-1/brand-0/spa-1/candidate/so/pm/1/pl/3/opp/303-303-Deputy-Director-Head-of-Service-Operations/en-GB

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