Desktop Analyst

Job title:

Desktop Analyst

Company

Capilano University

Job description

Capilano University is named after Chief Joe Capilano, an important leader of the Skwxwú7mesh (Squamish) Nation of the Coast Salish Peoples. We respectfully acknowledge that our campuses are located on the territories of the LíỈwat, xʷməθkʷəỷəm (Musqueam), shíshálh (Sechelt), Skwxwú7mesh (Squamish) and SəỈílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.At Capilano University we are committed to supporting a campus community that is both diverse and inclusive. We believe that diversity within our workforce is essential in creating both an exceptional student and employee experience. As part of our ongoing commitment to Diversity, Equity and Inclusion (DEI), we strive to ensure that our recruitment campaigns authentically reflect the diverse community we serve. We actively encourage applications from Indigenous Peoples, Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQIA+ community, as we value the unique perspectives, lived experiences, and skillsets each individual brings to CapU.To help us focus our efforts, we encourage all applicants to complete a short anonymous questionnaire, if they wish. The results of the questionnaire are not linked to you or your application and do not form part of the selection process. The goal of collecting this anonymous data is to gain a better understanding our organizational reach, while continuously working to improve the diversity of our applicant pool.All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Should you require accommodations during the hiring process please reach out to jeremyorsted@capilanou.ca (faculty), or rheannonlewis@capilanou.ca (Ad/Ex and Staff)|Please see Special Instructions for more details.Interested applicants should submit their cover letter, resume and proof of education. Capilano University is an equal opportunity employer. Membership in MoveUp is a condition of employment.Posting DetailsPosting SummaryCompetition Number S181361P
Position Title Desktop Analyst
Position Number S99120; S99173
Employee Group Staff
Position Status Regular Full-Time
Start Date
End Date (if applicable)
Department IT Services
Additional NotesPlease note that we are recruiting for two permanent full-time positions.
Location North Vancouver
Working with usAs a member of the Digital Technology Services (DTS) team here within Capilano University, you will be a vital asset in providing an exceptional experience to both our employee and student communities through invention, collaboration, and technical talent.As we embark on our university wide digital transformation, we’ll be seeking fellow trailblazers to join our teams as we integrate state of the art technologies. With a variety of projects and initiatives in the pipeline, there is no shortage of opportunity to innovate.Within our teams, you’ll be working alongside a variety of talented individuals involved in initiatives focused on cyber security, data analysis, operational analytics, quality assurance, integration, customization, and implementation.Do you have a passion for optimization? Join us in creating a lasting impact that goes beyond routine tasks, contributing to the long-term success of our technological landscape and the university community.
About the roleNATURE AND SCOPE OF WORK
Reporting to the Manager, Customer Experience – Desktop/Collaboration Services, Digital Technology Services (DTS), the Desktop Analyst will provide technical work in support of hardware technology and software required for desktop digital assets that are required to support the university community. The incumbent in this position is primarily responsible for preparing desktop and mobile digital assets for the university community, tier 2 level support relating to hardware and software on desktop and mobile digital assets, ensuring configuration is completed accurately and securely, remote installation of software when required, configuration of peripherals required and patch updates for security compliance on desktop and mobile devices. This position will contribute to projects and operational support of desktop and mobile digital assets.ILLUSTRATIVE EXAMPLES OF DUTIES
Proactively review ticket queues for new tickets pertaining to desktop and mobile digital assets including all hardware and software related tickets ensuring that the tickets are updated regularly and processed in accordance with service level agreements.
Collaborate with DTS team members and the university community to identify and gather requirements, perform analysis of requirements, work processes, system capabilities and compatibility to facilitate updates, enhancements, and implementation of desktop and mobile digital assets including hardware and software.
Proactively plan and perform system upgrades and updates required for desktop/mobile digital assets and software including analysis, implementation plans,configuration, change management and release management. These activities are to be coordinated with the university community, DTS teams, and vendors to ensure smooth deployment, testing, and user training.
Experience, competencies & qualificationsREQUIRED TRAINING AND EXPERIENCE
5 years of relevant professional experience, preferably in a post-secondary environment, including 2 years of experience with gathering requirements, systems analysis, SDLC, project management and change management methodologies.
Experience and knowledge of ITIL framework and ITSM best practices, tools, and techniques; ITIL certification is an asset.
Experience in developing high quality documentation required to support digital solutions.
Experience in working with ITSM systems such as TDX and ServiceNow
A bachelor’s degree, or progressive professional experience and a certification in one or more of the following, MCSE Desktop Infrastructure; MCDST, MSCE Mobility; Apple Certified Associate – Mac Management Basics 10.11 or higher; ACTC – Apple Certified Technical Coordinator 10.11 or higher; CompTIA A+ (or equivalent).
Ability to lift heavy equipment (up to 50 lbs).
Driver’s license preferred but not mandatory.
Experience in effectively communicating information to different levels within an organization.
For more informationFor more information, please see the complete .
BenefitsTake a to see what it is like to work at Capilano University.Posting Detail InformationDays and Hours of WorkDigital Technology Services Support Coverage is from 7:00 AM to 7:00 PM, coverage may be rotated early shift or late shift. This position may include some evening or weekend work at times.
Bridge Period (if applicable)
Pay Group 24
Salary$5,717.00 per month based on 35 hours a week (with increments up to $6430.00 per month)
Union MoveUP
Job Open Date 03/28/2025
Job Close Date 04/11/2025
Open Until Filled No
Quick Link for PostingSupplemental QuestionsRequired fields are indicated with an asterisk (*). * * Are you eligible to work in Canada? (i.e. valid work permit, permanent resident, Canadian citizen)

• Yes
• No
• * Do you have a Bachelor’s degree in an IT discipline or directly related area?

• Yes
• No
• * Do you have 5 years of relevant professional experience, preferably in a post-secondary environment?

• Yes
• No

Applicant DocumentsRequired Documents * Resume

• Cover Letter

Optional Documents * Transcripts

• Letter of Recommendation

Capilano University locationsTo ensure the security of your data, you will be logged out due to inactivity in 3 minutes at

Expected salary

$5717 per month

Location

North Vancouver, BC

Job date

Sat, 05 Apr 2025 02:06:28 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.