Desktop Support Specialist (CST hours)

Job ID Number

R3915

Employment Type

Full time

Worksite Flexibility

Remote

Job Summary

As a Desktop Support Specialist, you will be responsible for providing remote hardware and software support.

Job Description

We are seeking a Desktop Support Specialist with 5-10 years of experience to provide hardware and software support for our client. This position is full-time, remote, and a long-term contract.

Candidates must be able to work CST hours to support the client.

What You’ll Do

• Respond professionally and courteously to all service requests and areas of the business entities

• Utilize remoting tools (Dameware, SCCM, etc.) and remote desktop to provide level 2 technical support to over 110 veterinarian clinics and hospitals

• Monitor work queues, open, update, and close ServiceNow incidents

• Thoroughly and accurately document the details of user requests or issues, including diagnostic steps performed and the resolution provided

• Act as a single point of contact for users of the Information & Technology Department, directing questions and reporting problems regarding services

• Install desktop hardware/peripherals and printers

• Install individual software packages as needed for all users

• Use imaging software to expedite large equipment rollouts

• Support other satellite offices, such as various clinical sites

• Keep system information up to date in the ticketing system for asset tracking

• Rotate on-call schedule with the rest of the team

• Install and support various Veterinary Practice Management Software

• Assist C-level executives, Directors, Doctors, nurses, etc.

• Maintain a great attitude and willingness to learn

• Communicate effectively in both English and Spanish

What You’ll Need

Required:

• Bachelor’s degree in a technical discipline

• 5 years of professional work experience

• Experience supporting Telecom

• Proficiency in MDM, O365 troubleshooting, and user management

• Knowledge of data communication and network concepts, principles, and fundamentals

• Relevant experience or strong aptitude for building or supporting data networks

• Proficiency with LAN, WAN/MAN, data center networks, or wireless networks

Physical Demands:

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.