Destination Host

Job title:

Destination Host

Company

Jones Lang LaSalle

Job description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Role PurposeThe purpose of the Destination Host is to create an incredible place for people to visit. We expect the Destination Host to have a deep understanding of their occupiers, customers, and stakeholders and to build meaningful relationships. The Destination Host will create an environment that feels like a second home for people, a destination that is part of their lifestyle and their community.Key StakeholdersOccupiersCustomersHammerson (Client)Destination TeamJLLLocal community (charities, schools, local authority, organisations, and non-retail competitive businesses)Marketing teamJLL service partnersCore ResponsibilitiesCurate a home-from-home environment within the destination that is inviting and excitingAlways watch the security, cleaning, and maintenance, ensure any issues are flagged, and follow through to resolutionTo be mobile, highly visible, and importantly recognisable to the occupiers and visitorsTo obtain feedback from the occupiers and visitors and to compile and present this in a structured format to suggest improvements to the experienceTo build and share knowledge between occupiers, creating a community atmosphereProvide a point of support for occupants of the shopping destination and be seen as customer focused. and an organiser. This Destination Host will be the person known to many and actively engages in conversations and activities beyond the day-to-day operational fixesBe security conscious; be familiar with the shopping destination security processes and have confidence in raising when things do not look rightTo be well always presented in dress and appearance by following the destination standardsBe reliable, flexible, honest and a strong advocate for the destination and always ensure you provide a consistent serviceSupport with managing and overseeing events on the day, including problem-solving, welcoming guestsCommunicating with the Occupier and Customer Manager and Marketing team to ensure effective communication for destination events and marketing activitySupport the Occupier and Customer Manager and Marketing team with identifying event opportunities and generating interestRegularly check in on the events happening throughout the day to make sure the attention is given to the vendors and encourage/promote attendance with destination visitorsProvide where required general administrative support to the destination Management teamAssist with key destination platforms, including finance, H&S and occupier softwareFocus on PeopleActively and positively engage with colleagues, occupiers, and visitors to quickly build relationships and create a community feelAnticipate the needs of visitors to the destination and follow up to ensure that all expectations are met and where possible exceededTake ownership and responsibility ensuring you are working effectively and developing close relationshipsEffective CommunicationHandle all queries efficiently but effectively and supply relevant information as required and appropriateProactively identify and troubleshoot issues before they become a problemThe Destination Host will collaborate closely with the management team, fostering open communication through regular meetings to address challenges and opportunities creating an operating rhythm and routineComplete a handover with colleagues and other stakeholders as required when taking time out of the business and between shiftsBe aware of relevant legislation to include health & safety and be always security consciousCreate a sense of community and fun with all colleaguesBuilding proactive and effective two-way relationships with the occupiers at the DestinationOwn occupier communications, working with all departments and clients to ensure effective communicationMeeting with a range of representatives from each retailer within the scheme from decision-makers to store managers, to gain a confident understanding of their business performance objectives, aspirations and needs and identify opportunities to help retailers achieve theseCollection of turnover and trade information from occupiersOversee occupier customer feedback programmes as appropriate and use the feedback to inform strategyProvide reporting on customer and community feedback that can be used to evolve the customer service offer within the destinationBuild proactive and effective two-way relationships with stakeholders within the destination. These stakeholders will include local retailers, leisure operators, public services (such as police), local authorities, schools/ colleges/ universities, charities and such like. The Occupier & Customer Manager will get to know whoever they need to know to unlock unique opportunities and experiences for the schemeRequired skillsA strong communicator and interpersonal skillsStrong verbal and written communication skillsCold-outreach experience a plusExceptional organisational and multitasking skillsDemonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic and empathyA real specialist in retail, having a passion and understanding of retail. (experience of managing relationships with retailers a benefit)Understanding of well-being programmesExperience of small to medium scale event managementA passion for customer experienceProject management and business operations experienceInnovative thinking – be different and bold in approachAble to embrace efficiencies – having an acute appreciation and desire for efficiencyBe ambitious and commercially mindedLocation:On-site –Birmingham, GBRIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page
I want to work for JLL.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Expected salary

Location

Birmingham

Job date

Thu, 12 Sep 2024 04:16:45 GMT

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