Device Support Technician I

Organization:

SHSO-Sutter Health System Office-Valley

Position Overview:

Assists in providing ticket resolution, analysis, configurations, coordination, testing, and installation of technological equipment and mobile device based hardware, software, peripherals, local area networks (LANs), and other related end user devices equipment. May assist with informal training of computer and mobile device users. Assists in the maintenance of asset control and adherence to departmental and system policy directives while maintaining the highest level of data security.

Job Description :

EDUCATION:

• HS Diploma or General Education Diploma (GED)

SKILLS AND KNOWLEDGE:

• General knowledge of Microsoft and Macintosh operating systems.

• General knowledge of active directory and associated file systems.

• General knowledge of network topology.

• General knowledge of quality control methods, understanding of problem identification, and resolution analysis.

• General knowledge of troubleshooting methodology.

• Verbal and writing skills to effectively communicate with diverse groups such as: executives, managers, and subject matter experts.

• General knowledge of time management within provided guidelines.

• General knowledge in installing, upgrading, and maintaining end user devices and associated end user equipment in a large corporate environment and basic network administration.

• Ability to analyze information, problems, situations, practices, or procedures in order to identify relevant concerns and factors. Ability to submit knowledge base updates and additions.

• Customer service skills in dealing with technology related issues and different levels of employees to include health care.

• General knowledge of service management processes.

Job Shift:

Rotating

Schedule:

Full Time

Shift Hours:

10

Days of the Week:

Variable

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Number of Openings:

1

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $30.50 to $44.23 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver’s license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.