Digital Product Manager

Job title:

Digital Product Manager

Company

Elsevier

Job description

Do you enjoy working with innovative research
technology?Would you like to be part of a team that creates
solutions for our customers?About our TeamRX is a leading provider of digital products and experiences across various platforms. Our objective is to maximize commercial return, elevate customer engagement, and drive revenue growth through innovative and exceptional user experiences.About the RoleAs the Digital Product Manager, your role is crucial in delivering and continuously enhancing our digital products and experiences across our hosted buyer, VIP, and matchmaking platforms.You will have the responsibility of overseeing a portfolio of customer portals and data-driven networking tools, maximizing commercial return and elevating customer engagement and satisfaction. This hands-on position will involve launching new portals, managing integrations, and constantly improving the customer journey and commercial value across our internal and external systems, for multiple event brands.You will work closely with key stakeholders, including sales and marketing teams, to ensure the success of our digital products in driving revenue growth. Additionally, you will have a deep understanding of customer behavior and data analytics to make informed decisions on product improvements and optimizations. This role requires strong project management skills, an innovative mindset, and a passion for delivering exceptional user experiences.Working closely with our event teams, you will lead a small, dedicated team while adopting best practices and common approaches to ensure seamless delivery and support of the platforms. Additionally, you will manage a product development roadmap and prioritization process, collaborating with internal and external stakeholders to foster innovation and continuous improvement of the platforms and processes.You should have substantial experience as a Product Manager, with a solid technical understanding of content management systems and web-based customer portals. Your focus will be on enhancing the customer experience, delivering value, and managing data integrations. Your enthusiasm, eagerness to learn, self-motivation, and ability to adapt in this fast-changing environment are key attributes.Key Individual Accountabilities

• Manages the Hosted Buyer Technology team and their activities applying best practices and recommend processes for standardisation and managing the platforms efficiently
• Manages the internal product roadmaps and idea collation process for the Hosted Buyer platform and associated technologies, working with external and internal platform providers to continuously improve the digital customer experience
• Project Manages all development work and improvements to the platforms
• Communicates best practices, new functionality and delivers training to staff and stakeholders
• Manage 3rd party supplier relationships pertaining to the Hosted Buyer events
• Identify and report bugs and issues to development teams and all issues are followed up to resolution
• Manages the reporting capabilities ensuring they meet the needs of all stakeholders
• Is the customer champion for users of the Hosted Buyer platforms

Key Shared Accountabilities

• Employee NPS
• Data Quality
• Data Integration / Interoperability
• Mobile App (Hosted Buyer Events)

Critical Skills/ Knowledge

• An excellent understanding of Web CMS, CRM Systems, Customer Portals and Ecommerce
• Strong leadership skills, ability to build effective relationships and influence key stakeholders
• Well versed in Product and Project Management methodologies
• Highly organised; able to multi-task, prioritise tasks and meet deadlines
• A strong understanding of data structures, governance and privacy
• Ability to manipulate and analyse data and produce reports
• Excellent customer service in a high-pressure environment

Education / Qualifications

• Degree level (or equivalent experience)

Experience

• Product Management / Digital Project Management Experience working on or with enterprise level platforms
• Experience in developing and improving customer journeys
• Experience in User Acceptance or Business Acceptance testing
• A good working knowledge and ability to apply Waterfall and Agile project management techniques
• Experience of managing external supplier relationships and holding them to account
• Experience of working with Data, Data Integrations and a solid understanding of Data Governance and Data Quality

Work in a way that works for youWe promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for youWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

About the BusinessRX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 42 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com.Management Level 12 – People ManagementWe are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1-855-833-5120.Please read our .

Expected salary

Location

Richmond, Greater London

Job date

Sun, 04 Aug 2024 00:14:54 GMT

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