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Job Number 24160081
Job Category Public Relations & Communications
Location Europe Office – London, Barnard’s Inn 86 Fetter Lane, London, London, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Role Summary
The Director Crisis Communications, EMEA is responsible for protecting and maintaining the reputation of Marriott International, our brands and our portfolio of 1100+ hotels in the EMEA region. The position will provide communications counsel and advice to Senior Leaders and will be responsible for developing messaging and handling media responses for issues or crises that may arise. The position will act as a spokesperson for Marriott International and will be on-call to handle media enquiries. This role will also create and deliver training programmes and guidelines to coach senior executives and hotel General Managers on crisis communications, and in addition create tools (e.g., manuals, training modules) for field use that support and educate hotel teams on handling issues at property level.
Location: Fetter Lane, London – hybrid working, minimum two days in the office
Skills and experience we will look for in the ideal candidate to join our team:
Skills
Strategic thinker and strong leadership skills
Clear communicator with solid writing and messaging skills
Proficiency in multiple languages a plus
Strong public speaker
Ability to inspire confidence and gain credibility with Senior Leaders
High degree of personal loyalty and integrity
Well organized and able to multi-task and prioritise workload
Self-starter and action-orientated
Ability to work out-of-hours as required
Ability to regularly travel internationally
Calm under pressure
Experience
Minimum 10 years of corporate communications experience, preferably within the travel / hospitality / lifestyle sector
Experience in journalism a plus, in addition to corporate communications experience.
Strong background crisis communications and reputation management
Experience and ability to manage the interests and demands of multiple stakeholders.
Strong understanding of the geo-political and media landscape across EMEA
Experience of working in an international environment and across different cultures
Experience in public speaking and acting as a spokesperson
Experience in coaching and mentoring colleagues in the skills required for crisis communications and issues management
Hotel and/or brand experience preferred.
Education or Certification
University degree
Or equivalent in Public Relations / Communications / Marketing.
Why it’s a great idea to work for Marriott International:
UK
We offer ‘hybrid working’ to enable you to live fully and balance home and work
22+ holidays plus public holidays as additional to be sure you have fun and make memories
This role is bonus eligible – our success is your success
Access to numerous, world class profession and personal learning and development programmes to enable success in your current role but also for your future growth within the Company
You will have international team members to share great ideas with and you will potentially travel in this role
You, your friends and family will be able to enjoy global hotel, food and drinks discounts and benefits, and explore our world
Regular team and office gatherings, both in person and remotely to build our sense of purpose
Strong, experienced leaders who will encourage you to grow and mentor you to succeed
Choice of pension plan to suit your current and future needs
Private Medical Healthcare and parental leave benefits to support your wellbeing and health
Various discounted retail and entertainment programmes for you to enjoy
Our office provides a modern working environment which includes ergonomic desks and ventilation systems
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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