Director, Information Technology in Phoenix, Arizona

Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Director, Information Technology, you will have end-to-end responsibility for P&C’s pricing and underwriting functions on the Earnix platform. This is a critical role in helping P&C modernize our Policy Administration systems. The leader will be required to work with business and IT stakeholders’ to clarify roles and responsibilities across teams, define and optimize processes, hire a team, deliver new capabilities against an aggressive roadmap, and support those capabilities in a production environment.

Directs, plans, and organizes activities of professional and administrative staff engaged in providing information technology services. Provides for technical leadership in the plan, design, development, testing, implementation, or maintenance of business solutions. Provides high level consultation and influence on technical solutions. Leads and directs organizational change, process improvement, or technical support initiatives cross-departmentally and within assigned unit. Chips in to and implements long- and short-term strategic direction. Advises senior management and provides input to aid in decision making.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is available for this position.

What you’ll do:

• Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively handle risks.

• Builds and oversees a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

• Oversees efforts in establishing documentation standards and quality assurance methodologies for technology support functions and ensure alignment to standards across teams.

• Accountable for the identification, research, and analysis of end to end business, processes, and technology support opportunities.

• Develops and oversees metrics for technology support capabilities and/or processes (critical metrics, KRIs, etc.).

• Creates a multi-year plan to operationalize a technology support strategy, with key turning points, deliverables, and realization targets.

• Oversees the creation and execution of departmental budgets and forecasts for applicable technology support function.

• Oversees the availability management of technology solutions / domains by applying strong change and incident management practices.

• Works across multiple functional areas and influences future business strategy to be able to best apply available technology support functions as well as future ones.

• Stays abreast of industry trends and understands the direction of applicable technology support capabilities and ensures technology environment is agile enough to change quickly to support.

• Builds successful customer collaborations with other IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of technology support services to meet those needs.

• Participates in the development of 3rd Party vendors strategy and provides oversight to ensure achievement of technology support objectives

• May provide oversight of vendor management activities including service agreements, staff augmentation and technology contracts.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience in a technology function to include 3 years leadership experience, demonstrated in either a supervisor or individual contributor role, of IT Professionals in a Software Development/Engineering or Infrastructure environment.

• Experience overseeing the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support.

• Technical knowledge and understanding of technical domains that reside within Infrastructure Services, Data or Application Development.

• Experience conducting cost benefit analyses and demonstrating results to drive technology support solutions.

• Demonstrated thought leadership in embedding intuitive story telling of technology support functions including concise presentation of complex technical details.

• Previous experience handling multiple tasks and responsibilities in high-pressure environments; excelling at pinpointing and resolving problems in early stages to avoid cost/time expenses.

• Experience and ability to drive a culture of quality and personal accountability through technology support teams.

• Demonstrated experience in vendor contract management and management of distributed development teams and resources.

• Demonstrated financial acumen involving budgets, forecasting, and completing on the budgets for applicable technology support function.

• Advanced facilitation, collaboration and consensus building skills, with experience in addressing multi-functional teams and Senior/Executive leaders.

• Experience in inspiring, leading, and defining vision, strategy and organizational change.

• Demonstrated experience in explaining complex technology decisions to both technical and nontechnical audiences at all levels in the organization.

• Demonstrated ability to influence change at the executive level and team level.

• Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SAFe, etc.

• Understanding of Legislative and Regulatory Compliance Requirements.

What sets you apart:

• Demonstrated experience leading large-scale, complex development efforts on modern technologies that involve many stakeholders.

• Strong experience with stakeholder management.

• Demonstrated experience maturing immature processes or technologies via automation.

• Deep knowledge of P&C insurance processes and technology.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230.00 – $264,200.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you’ll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don’t have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer – applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA – Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer – applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.