Director of Event Management Grosvenor Square

Job Number 24157852

Job Category Event Management

Location London Marriott Hotel Grosvenor Square, Grosvenor Square, London, United Kingdom, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

LONDON MARRIOTT HOTEL GROSVENOR SQUARE – PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE

Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighbourhood, minutes from Oxford Street’s world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel’s 1920’s-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can’t wait to welcome you to Mayfair. We are part of Marriott International, the world’s leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.

We are now recruiting for a dynamic and passionate Director of Event Management to join our magnificent five-star hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you. We are looking for a passionate, enthusiastic, progressive and hands-on leader to lead our energetic and enthusiastic Events team at the distinctly Mayfair and refreshingly refined London Marriott Hotel Grosvenor Square. Enjoy leading a team with focused on excellence and bring your vibrant self to London’s first Marriott Hotel. The successful candidate would shape the team to achieve Marriott UK’s Thrive25 strategy. Join us at our much-loved, iconic venue and experience working in a thriving and successful hotel.

The Director of Events will oversee the functions of Event Management, including the departments of Event Planning, Event Service and Event Technology. Position ensures implementation of the brand service strategy and brand initiatives. The position has overall responsibility for executing all property events with a seamless turnover from sales to operations and back to sales. Ensures the team meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing event revenues and maximizes the financial performance of the department.

ARE YOU ELIGIBLE TO WORK IN THE UK?

A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Event Management Operations and Budgets

• Researches and analyzes new products, pricing and services of competition.

• Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.

• Ensures the property is apprised of all groups that will impact property operations.

• Works with culinary team to ensure compliance with food handling and sanitation standards.

• Oversees Event Operations including Banquets, Event Services and Event Technology.

• Oversees event planning team.

• Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.

• Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.

• Leads the execution of brand service initiatives in event management areas.

• Develops an Event Management strategy that is aligned with the brand’s business strategy and leads its execution.

Leading Event Management Teams

• Sets expectations and holds event management leadership team accountable for desired service behaviours related to product and service delivery.

• Communicates a clear and consistent message regarding departmental goals to produce desired results.

• Identifies key drivers of business success and keeps team focused on the critical few to achieve results.

• Ensures integration of departmental goals in game plans.

• Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

Managing Profitability

• Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.

• Works directly with major groups when high profile and financial impact will be significant (limited instances).

• Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all event management areas that meets or exceeds guest expectations.

• Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.

• Reviews and responds to results of Event Satisfaction Survey.

Conducting Human Resources Activities

• Works with Human Resources to ensure compliance with all applicable laws and regulations.

• Reviews property specific event operations annually and makes appropriate adjustments.

• Reviews staffing levels to ensure that guest service and operational needs are met.

• Communicates and ensures departmental and property emergency procedures are executed when necessary.

• Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., BEO meetings, pre-event briefings, staff meetings, food and beverage team, culinary team).

WHAT WE CAN OFFER YOU

An unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.

• Competitive Salary + 31 days holiday including bank holidays increasing to a maximum of 35 days

• Attractive Bonus plan

• Accommodation Service Charge after successful completion of probationary period

• Complimentary private medical via AXA

• Discount in Gordon Ramsay’s Bar & Grill and The Lucky Cat

• Length of service rewards and invitations to celebratory events

• Monthly/yearly recognition schemes

• World-class international career opportunities within Marriott hotels tailored to your specific needs

• Heavily discounted room rates for you & friends and family – why not, we are after all the largest hotel company in the world!

• Professional learning and development opportunities – because a fulfilling career is so much more rewarding

• Complimentary meals on duty

• Complimentary dry cleaning – we do like to make an impression!

• Complimentary use of Gym – because your wellbeing is important

• Annual parties, Christmas lunches, Summer BBQ’s and Easter celebrations

• Enhanced Pension scheme to help you save for the future

• Life assurance x 3 salary

• Competitive car lease schemes

• Cycle to work scheme

• Access to major high street discounts so you can treat your friends and family

#LI-Onsite

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.