hiring-jobs.com
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor’s Degree
Travel Percentage :
0%
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
We are currently looking for an experienced Director – Service & Call Center (m/w/d) to lead the Business Process Outsourcing (BPO) teams of FIS Banking in Germany and steer the business to a successful future while focusing on client satisfaction.
This role is based in our office in Nuremberg.
About the team:
The BPO Europe team is responsible for the running of outsourced operations for multiple clients across banking and payments. As Director, you will have full accountability for the successful service delivery for many of our clients.
We work with internal teams to enhance and develop our BPO call center / service center offering and also deliver efficiencies across all BPO processes. Additionally, we ensure that we deliver best in class service, we act as an interface between technology streams, change & delivery teams and the client to ensure requirements are met, system functionality is understood and they both align to client expectations.
Whilst we have had great success so far, we are committed to improving the client experience with FIS. We are on a hugely exciting and ambitious journey to expand our BPO footprint across Europe and to deliver a best in class operation that serves as a template for future clients.
What you will be doing:
What you bring:
What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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