Dispatcher

Job title:

Dispatcher

Company

University of Alberta

Job description

DescriptionThis competition is restricted to internal applicants of the University of Alberta. Please log in to verify your internal candidate status.This position is a part of the Non-Academic Staff Association (NASA).This position offers a comprehensive benefits package which can be viewed at: .Location – This role is in person. Work primarily takes place at North Campus, Edmonton.Working at the University of AlbertaThe University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.Your work will have a meaningful influence on a fascinating cross-section of people – from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. .Working for the University of Alberta Protective Services (UAPS)University of Alberta Protective Services (UAPS), is seeking service-oriented professionals to join our team in the role of a Dispatcher. The University of Alberta is committed to recruiting, training and developing the talents of well-rounded individuals with passion, integrity, empathy, and a desire to make a difference in people’s lives. Protective Services provides a safe and secure environment to enhance learning, discovery and citizenship in support of the University of Alberta.PositionDispatchers are the first point of contact when calling the University of Alberta Protective Services. They perform a variety of communication and dispatching duties for emergency and non-emergency calls; dispatches UAPS personnel to calls for service; and operates a variety of communications and electronic equipment including radio, telephone, computer, and security and camera monitoring systems.Dispatchers will have their work assigned and overseen by the Sergeant of the Administrative and Support Services division.Duties

• Receives emergency and non-emergency calls for service; responds to public inquiries in a courteous and professional manner
• Provides assistance, information and direction to non-emergency callers; responds to and resolves difficult and sensitive public inquiries and complaints
• Prioritizes calls and dispatches UAPS personnel as required to emergency and non-emergency situations
• Notifies emergency services such as police, fire and ambulance as required
• Maintains status and location of members in the field; keeps the Sergeant and Inspector, Patrol Services Division informed of situations
• Relays information to personnel in the field; inputs all pertinent radio transmissions and information into the UAPS database; maintains and updates UAPS records as required
• Monitors alarm and security systems; maintains logs and records of all calls

Minimum Qualifications

• Emergency Communications & Response Certificate; equivalencies with a high school diploma and experience will be considered.
• Computer experience with Microsoft Windows-based systems
• Obtain clear criminal record check with vulnerable sector check
• Able to work shift work

Preferred Qualifications

• High level of proficiency with Google applications
• Experience with Omnigo (Report Exec) software
• Experience working as a dispatcher within a post-secondary environment

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.Note: This opportunity will be available until midnight November 1, 2024, Edmonton, Alberta local time.

Expected salary

$54764.33 – 73940.15 per year

Location

Edmonton, AB

Job date

Sun, 27 Oct 2024 04:19:37 GMT

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