Distribution Supervisor

Job title:

Distribution Supervisor

Company

CRH

Job description

Job ID: 499279Work Type: Full Time PermanentIt is a great time to join Ontario Redimix, A CRH Company!CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.We are building a world- class team. Make your mark!You will be a successful addition to our team if you look at change as an opportunity to develop and contribute to the business. You will be successful in your role if you like partnering with the business, presenting new ideas and providing excellent customer service.Ontario Redimix, A CRH Company is currently hiring a Distribution Supervisor to join
their growing team!Who we are
Recognized as one of Greater Toronto’s Top 100 Employers, Ontario Redimix has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools, homes and buildings. As a business we pride ourselves on around the clock service along with safely delivering quality concrete to our customers at a competitive price. Ontario Redimix is a proud member of Concrete Ontario giving our customers assurance that we are committed to producing and providing high quality concrete to our customers.CRH is a leading provider of building materials solutions that build, connect and improve our world. Employing 78,500 people at 3,390 operating locations in 29 countries, CRH has market leadership positions in both North America and Europe.Why Work with Us?

• We are a global leader in construction services and materials
• Rewarding career development in Canada and Internationally
• Group Medical, Extended Health and Dental Plan starting from Day 1
• Defined Contribution Pension Plan
• Service Awards
• Discounts on gym membership, telecommunications, home and auto insurance

Location: Etobicoke, ONJob Responsibilities:

• Supervises the day-to-day activities within dispatch center with the framework of established policies and procedures.
• Responsible for the staffing level of the department and recommends and implements solutions for greater customer satisfaction.
• Provides leadership to handle complex customer situations and escalation concerns and determines resolution related to the order placement and scheduling processes.
• Facilitates communication between the plant, field and drivers with the dispatch center with accuracy and timeliness.
• Responsible for ensuring order processing, dispatch accuracy and timeliness of deliveries. Provides day-to-day oversight for Dispatch Center team. Enforces established policies, procedures and regulations.
• Responsible for ensuring that appropriate controls are in place.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Monitors work to ensure a high level of customer satisfaction; reviews order entry and assesses schedule to optimize driver productivity. May perform customer service and dispatch activities to ensure that customer requirements are satisfied.
• Ensures that employees are at work on time, actively engaged in assigned activities. Provides immediate performance feedback as required to resolve employee conflicts, assisting in short-term resolution of emergency situations or attendance issues, conduct, etc.
• Direct supervisory responsibilities for staff including selection, hiring, training, performance evaluation, corrective action, promotional recommendations and work schedules.
• Responsible for scheduling all departmental meetings and participating in and/or facilitating meetings.
• Intervenes in complex customer service situations where dialogue with the customer has escalated to high management levels within the customer organizations or where issues are beyond the expertise of Dispatch Center staff. Counsels and negotiates with customers to develop mutually beneficial outcomes.
• Develops and recommends new procedures. Communicates and implements new and existing policies and procedures to staff within the department. Coordinates with other departments to resolve issues involving customer service and dispatch.
• Generates and presents reports to upper management on volume and quality metrics. Tracks information and conducts analysis of reports on performance, conducts research and analyzes reports to develop a conclusion regarding areas of improvement and focus.
• Other duties as assigned.

Requirements:

• Associates Degree
• 3-5 years of dispatch/customer service experience. Previous supervisory experience preferred.

Visit our website for more information:CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.Date: Jul 5, 2024

Expected salary

Location

Etobicoke, ON

Job date

Sun, 07 Jul 2024 04:37:30 GMT

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