Duty Facility Manager

Job title:

Duty Facility Manager

Company

Metrolinx

Job description

Job Description:Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.As an integral part of our organization, your role will involve a commitment to support a 24/7 operational environment. This entails being available for on-call and onsite responsibilities beyond the standard work week. Your flexibility will be essential to this position as your schedule may require you to work on weekends, evenings, nights, holidays to support major track closures (MTCs), critical incidents and special events. It’s important to note that this schedule is subject to change based on Metrolinx’s operational needs and the evolving demands of our industry.Customer & Transit Operations Office is seeking Duty Facility Managers to Manage the daily facility operations of the GO station network across their assigned geographical region, ensuring quality and consistent customer experience, satisfaction, and safety at Stations. Responsible for working closely with Station Customer Operation teams to ensure state of good repair requirements are identified and met, and stations are kept in state of cleanliness and maintenanceMultiple locations: 81 Middlefield, 3500 Wolfedale, Union Station, ForteconMinimum Pay Range$104,898.00Maximum Pay Range$145,605.00What will I be doing?

• Manages and takes ownership ground & facility maintenance/repair at assigned stations; ensures facility standards are met and safety protocols are followed. The facility maintenance will include mechanical systems, electrical systems, life safety systems, security/access control, elevating devices, building automation, deep cleaning and grounds maintenance.
• Resolve facility based issues that impact customer safety and experience.
• Leads engagement and management of vendors and contractors including scheduling, quality assurance, performance management, escalating to the contract administration team, and providing recommendations as necessary. Leads the execution of operational work plans to meet obligations outlined in leases, licenses and operational agreements for buildings, properties, and associated equipment.
• Coordinate with facility maintenance teams and other stakeholders to ensure timely completion of work orders and adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Leads all operational maintenance and enhancements for safe operation of Metrolinx Transit Corridors including GO Transit corridor and owned or leased infrastructure, property, and associated systems and equipment (e.g., remedial, emergent, emergency, and operational maintenance of platforms, train shed, park & ride facilities, bus terminals, maintenance facilities)
• Responding to identified facilities and equipment issues to restore their safe operation.
• Manage staff safety e.g., monitor, track and analyze trends on all LTIFR (long term injury frequency rates) – provide collaboration with Safety and develop plans as needed to reduce/mitigate employee injury
• Build and maintain relationships with facility staff, understand their needs, and provide tailored guidance and support.
• Leads the liaison with external vendors to establish and approve deliverables; monitors services provided under contractual agreements for adherence to quality standards, timelines, and budgets.
• Oversees daily facility operations and maintenance delivery, while ensuring collaboration within cross-functional teams
• Oversees daily facility operations, maintenance, and performance to ensure passengers and management needs are met.
• Provide on-site support and supervision during the event or maintenance work block to address any facility maintenance-related issues or emergencies that may arise, ensuring minimal disruption to station operations and customer service.
• Utilize the Computerized Maintenance Management System (CMMS) such as HexagonEAM to effectively manage and assign work orders for facility maintenance tasks. Update the CMMS with relevant information, including work order status, completion notes, labor hours, materials used, and any additional documentation required for record-keeping and reporting purposes.
• Recommends and implements plans to affect customers, ensuring consistency in communications, maintenance, and continuous improvement of customer service standards.
• Manages relationships with consultants, suppliers, municipalities, provincial, regional, federal and government agencies to analyze and address facility, environmental, operational, and safety issues.
• Manages the delivery of maintenance services to ensure effective customer journey expectation, quality of the facility assets to optimize the life span and mitigate and resolves issues that impact customer safety and experience. Manages the operational planning function, ensuring appropriate service levels meet customer requirements; implements.
• Ensures risk assessment and safety reviews are completed, and recovery plans are adhered to established standards of practice.
• Creates a working environment that is aligned with the organization’s desire to be the “best company to work for”, ensuring that people resources possess the required skills, are properly aligned, and are provided with the resources to do the job.
• Directly oversees and leads employees in a large work group, including the preparation of staff shift schedules for proper coverage of a 24 hour/7-day operation.
• Supervises the activities of staff, ensuring work activities are carried out as assigned and the service is responsive.
• Monitors and reviews staff performance to determine training needs and develops interchangeable roles and opportunities amongst staff.

What Skills and Qualifications Do I Need?

• Completion of a diploma in Facilities, Property Management, or applicable trade i.e., Electrical, mechanical, civil or HVAC, related field – or a combination of education, training and experience deemed equivalent.
• Demonstrate progressive experience operating and maintaining transit and / or transportation facilities, preferably with experience supervising staff and contractors.
• Demonstrate in a leadership role (e.g., Project Lead, Team Lead or Assistant Manager) utilizing leadership, coaching, development, and people management skills.
• A valid Ontario Class “G” driver’s licence is required.
• Actively models and promotes a safety culture and safe systems of work within their teams and amongst stakeholders.
• Carries out risk assessments on working practices.
• Ability to maintain active First Aid Certification.
• Can carry out local safety incident investigations to provide recommendations and actions for improvement.
• Knowledge of the Employment Standards Act, Occupational Health & Safety Act, and applicable building codes to monitor and manage employee and contractor risk during execution of customer service initiatives.
• Knowledge of formal and informal policies and organizational interconnections to effectively navigate boundaries and manage regulatory / compliance.
• Customer service delivery and leadership skills to create a positive customer experience by providing customer service leadership.
• Strong relationship and stakeholder management skills to build effective working relationships.
• Experience leading transformational change to adapt to new or changing requirements and reflecting on lessons learned to analyze, evaluate, and define problems/challenges, identify alternatives, and make timely decisions to manage risk and address issues.
• Diplomacy, negotiation, and persuasion skills to administer, review, and negotiate vendor contracts, and manage customer service and facilities management issues.
• Personal resiliency to manage conflicting pressures and address front-line customer-facing issues.
• Problem solving and oral/written/presentation skills to manage communication with stakeholders, resolve issues, and tailor communication style and delivery for a variety of audiences.
• Strong understanding of facility maintenance processes and workflows, including preventive maintenance, corrective maintenance, and work order management.
• Experience working with Computerized Maintenance Management systems (CMMS) such as HexagonEAM to manage planned and corrective maintenance work orders.

Don’t Meet Every Requirement?If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.Accommodation:We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email .Application Process:All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the before submitting your application.Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.We thank all applicants for their interest, however, only those selected for further consideration will be contacted.WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.#LI-SC1

Expected salary

Location

Canada

Job date

Thu, 20 Jun 2024 07:07:19 GMT

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