Dynamics BSA

Job Description

Day to Day:

Work will be initially performed at the M/I Homes Corporate office location or from the Tampa Division Office location. Other work locations, such as Division offices, may be designated as travel is required. Work from home options will be reviewed with the hiring manager once initial CRM implementation has been completed. WFH is not guaranteed. Ability to attend onsite meetings is a requirement for this position.

Duties And Responsibilities

 Serves as a primary point person for configuring, maintaining, and supporting Dynamics 365 CRM for Homebuilding.

 Will assist the CRM Team (BSA’s, DBA’s, Developers, Consultants, etc) in guiding the effort to convert existing CRM to Dynamics 365 CRM by analyzing, collecting, and prioritizing business requirements, and proposing design solutions aligned with organization goals. Must be able to work in conjunction with other BSA’s supporting the existing CRM solution.

 Ability to assist in the management of project timelines.

 Knowledge of SDLC (Software Development Life Cycle).

 Proven testing and quality assurance skills are required. Ability to develop comprehensive test cases, test plans, and documentation of testing results is

 Familiarity with Change Management processes.

 Project management experience is a plus.

 Provides phone, Teams, Email, and ticketing system support to all divisions for Homebuilding Sales.

 Identifies, researches, and resolves technical CRM problems. Documents, tracks, and monitors the problem to ensure a timely resolution through the Information Systems ticketing system.

 May conduct training classes covering D365 CRM functionality and associated integrated systems such as Outlook.

 Collaborates with cross-functional teams to enhance system functionality and efficiency.

 Performs all other duties as required. In addition, based on experience, may take on additional management functions as needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

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Skills and Requirements

Must Haves:

 Experience migrating / implementing Dynamics 365 CRM

o Moving from Pivotal to Dynamics

 Experience in a leadership role team lead, manager, supervisor Plusses:

 Homebuilding experience

 Pivotal experience

PAY RATE RANGE: 100-110K null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].