Endoscopy Waiting List Officer

Job title:

Endoscopy Waiting List Officer

Company

NHS

Job description

The role is a newly created hybrid role that incorporates a mixture of reception and booking officer roles, which creates flexibility within the Endoscopy Department to support the booking and reception team.The role involves welcoming patients, carers, relatives, visitors and other health care staff to the Endoscopy Department in a polite, courteous and professional manner, ensuring patient focus at all times and always greeting patients with a smile. The role also involves ensuring that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient focussed, efficient and effective. Incorporating use of all the Trusts systems including: Choose and Book, iPortal, Careflow, Solus and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.Main duties of the jobThe role involves welcoming patients, carers, relatives, visitors and other health care staff to the Endoscopy Department in a polite, courteous and professional manner, ensuring patient focus at all times and always greeting patients with a smile. The role also involves ensuring that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient focussed, efficient and effective. Incorporating use of all the Trusts systems including: Choose and Book, iPortal, Careflow, Solus and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.To undertake clerical duties; this includes providing and receiving routine information requiring tact or persuasive skills, communicating tactfully with patients and staff about appointments or any other queries deemed necessary. The role also involves communication with patients and their relatives who are telephoning to update their personal details and to change and/or cancel appointments.About usUniversity Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we’re highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.Date posted29 October 2024Pay schemeAgenda for changeBandBand 3Salary£24,071 to £25,674 a year pa pro rataContractPermanentWorking patternFull-timeReference number205-6739934Job locationsRoyal Stoke HospitalNewcastle RoadStoke on TrentST4 6QGJob descriptionJob responsibilitiesFor further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager. Job descriptionJob responsibilitiesFor further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.Person SpecificationEducation and qualificationsEssential

• Formal clerical or administrative qualification

Desirable

• NVQ Business studies or equivalent

ExperienceEssential

• Experience in a customer service environment
• Ability to work as part of a team
• Previous NHS experience
• Demonstrates how to communicate with a range of people using telephone, email or face-to-face

Desirable

• Experience of operating outpatient systems and procedures
• Experience using a range of IT systems
• Knowledge of Careflow, e-referral, Word & Excel

Skills, ability and knowledgeEssential

• Excellent communication skills, both verbal and written
• Accurate repetitive computer / data input skills
• Knowledge of Data Quality
• Ability to work in a high pressured environment and meet deadlines.

Desirable

• Knowledge of Choose & Book system
• Knowledge of order comms and referrals received into department
• To have knowledge of waiting lists and managing them

Person SpecificationEducation and qualificationsEssential

• Formal clerical or administrative qualification

Desirable

• NVQ Business studies or equivalent

ExperienceEssential

• Experience in a customer service environment
• Ability to work as part of a team
• Previous NHS experience
• Demonstrates how to communicate with a range of people using telephone, email or face-to-face

Desirable

• Experience of operating outpatient systems and procedures
• Experience using a range of IT systems
• Knowledge of Careflow, e-referral, Word & Excel

Skills, ability and knowledgeEssential

• Excellent communication skills, both verbal and written
• Accurate repetitive computer / data input skills
• Knowledge of Data Quality
• Ability to work in a high pressured environment and meet deadlines.

Desirable

• Knowledge of Choose & Book system
• Knowledge of order comms and referrals received into department
• To have knowledge of waiting lists and managing them

Expected salary

£24071 – 25674 per year

Location

Stoke-on-Trent

Job date

Fri, 01 Nov 2024 01:09:05 GMT

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