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About Tekmetric
Tekmetric is a cloud-based auto-repair shop management system with an easy-to-use workflow and a modern approach to customer care. Tekmetric champions transparency, integrity, innovation—and above all—a service-mentality that puts customers first.
Founded in Houston, Texas in 2015, Tekmetric has been providing reliable, fast customer service to shops from day one. Our team is growing quickly, but our service philosophy of listening to customers still remains a core value.
We’re looking for hungry candidates to help us strengthen our industry-leading team. We’re building our software to be more intuitive. We’re building more integrations that make our customers’ lives easier. We’re building better internal processes to make our globally distributed organization run more smoothly. We’re building stronger relationships with the best and brightest partners in our industry.
Our customers love our products. We love serving them. And we love the journey we’re on together.
Come build with us!
What You’ll Do
As one of the early hires to a new Customer Success Management team, the Enterprise Customer Success Manager (CSM) must be both familiar and comfortable with the fast pace of a high-growth company (doubling YoY revenue this year) as we evolve into the next stage of our business.
This role will partner with cross-functional teams such as Onboarding, Customer Support and Product to drive successful launches with customers, properly manage expectations, drive customer outcomes and feature adoption, while managing the overall long-term relationship as their Tekmetric advisor. You will work with a wide range of stakeholders, providing the highest level of service as owner of the partnership, responsible for the customer satisfaction metrics with primary focus on retention
What You’ll Bring
Who You Are
Successful candidates will also demonstrate many of the characteristics that our core values represent:
What We Offer:
Healthcare Insurance and Leave:
Financial Benefits:
Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!
Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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