Enterprise Support/Service Account Manager (ESM/SAM) – Premium Support
OpenText
Hiring Manager: Joe ClarkTalent Acquisition Advisor: Kiel PettyJob Code Level: TEP4Refer Your Friends!Your Impact:OpenText is seeking highly qualified candidates to join the Premium Support Team as an Enterprise Support Manager (ESM)/Service Account Manager (SAM)! We are looking for motivated, passionate and talented professionals with a focus on customer success. In this role, you will act as a named and dedicated support expert that learns and understands the customers business, helps them optimize even the most complex hybrid software environments and resolve issues quickly as they arise. Providing non-technical support advisory and advocacy services, while coordinating support delivery towards their business goals. As an ESM/SAM you will build strong relationships with designated technical and management contacts at your assigned customers, as well as with internal OpenText teams such as Product Management and R&D.In addition, you will ensure customers receive the highest level of business value and are satisfied with the products and services they have purchased from OpenText ensuring retention, loyalty, and account growth.The overall objective of the Enterprise Support Manager (ESM)/Service Account Manager (SAM) is to deliver experiences that customers want to have again – to earn the right to customer driven growth. This is achieved by building trust, focusing on customer value and success, building and enabling alignment across the OpenText organization.What the role offers:
What you need to succeed:
One last thing:OpenText’s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText’s vibrant workplace.
Waterloo, ON
Sun, 09 Feb 2025 05:34:37 GMT
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