Enterprise Triage and Information Officer

Job title:

Enterprise Triage and Information Officer

Company

Surrey County Council

Job description

Details

• Reference: SCC/TP/295343/2542
• Positions: 1
• Salary: £35,730 per annum
• Category: Economic Growth and Development
• Contract type: Fixed term
• Working hours: 36 hours per week
• Posted on: 6 March 2025
• Closing date: 20 March 2025
• Directorate: Environment, Property & Growth
• Location: Woodhatch Place, 11 Cockshot Hill, Reigate, Surrey, RH2 8EF

DescriptionThe starting salary for this role is £35,730 per annum based on a 36-hour working week. This is a 12-month fixed term contract/ secondment opportunity until 31st March 2026.We are excited to be hiring a new Enterprise Triage and Information Officer to join our fantastic team and support Surrey businesses to grow and thrive.This role offers a unique opportunity to support Surrey businesses by helping them navigate the complex business support landscape. With a focus on managing information to ensure a high-quality service, meeting targets, and delivering well-attended business events, it plays a key role in driving economic growth. If this resonates with you, we encourage you to apply.The role is hybrid with at least one day in Woodhatch (usually Tuesday), combined with regular attendance at meetings, workshops and events across the county.Rewards and Benefits

• 26 days’ holiday (prorated for part time staff), rising to 28 days after 2 years’ service and 30 days after 5 years’ service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer’s leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days per year
• Learning and development hub where you can access a wealth of resources

About the TeamThe Economy and Growth team focuses on sustainable economic development across Surrey, working as ‘One Council’ to grow a sustainable economy and ensure no one is left behind. We provide strategic services in business support, innovation, skills, and places for the benefit of Surrey’s 1.2 million residents. We collaborate with partners and major employers like Amazon, Asahi, WWF-UK, Samsung, and McLaren to champion and futureproof Surrey’s leading regional economy, home to 110,000 businesses contributing £50 billion annually to the UK economy.With a highly skilled workforce, respected educational and research institutions, and an enviable location, Surrey excels in sectors such as creative industries, cybersecurity, gaming, and health. Our goal is to boost Surrey’s productivity (Gross Value Added) and deliver socio-economic benefits, ensuring no one is left behind, by leveraging the county’s strengths and ambitions to support a resilient, high-value economy that drives sustainable growth across the UK.About the RoleAs the Enterprise Triage and Information Officer, your role will be pivotal in delivering economic initiatives and activities that help us achieve against the priorities set out in Surrey’s emerging Economic Strategy and in line with the One-Council approach.You will be responsible for managing information flows for businesses accessing services through Business Surrey ( ) – Surrey’s one-stop-shop to help business thrive and grow.You will work with colleagues across the Economy and Growth service to deliver one-to-many training sessions for business and one-to-one business surgeries with our mentors and specialist advisors. You will manage data and information accurately to ensure that we are delivering high quality outcomes for our businesses and are able to report them accurately to funders.Shortlisting CriteriaTo be considered for shortlisting for this position, your application will clearly evidence the following:

• A strong understanding of the issues, opportunities, and challenges facing businesses
• A strong track-record of providing face-to-face and online support to businesses
• Ability to work with partners to deliver new responses and initiatives for businesses
• Collaborative, outcomes-focused and ambitious approach, proactively working with others to adopt horizontal ways of working and contribute to the delivery of economic outcomes and a One Council approach

How to ApplyTo apply please supply your CV and answer the four following application questions: * Please provide a concise summary of your understanding and experience of business support services.

• Please outline your experience of generating new leads, onboarding new customers, and managing active caseloads to progress them through a customer journey.
• Please detail your experience of managing data, particularly using a Client Relationship Management (CRM) system and of generating and integrating reports and information.
• Please explain your event management experience, including your work with partners to deliver joint outcomes through joint events.

Contact UsPlease contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.For an informal discussion please contact Sarah Randall by e-mail at .The job advert closes at 23:59 on 20/03/2025 with interviews to follow. This advert may close prior to the indicated closing date if a high volume of applications are received.We look forward to receiving your application, please click on the apply online button below to submit.Our ValuesOur values are as important as our abilities and shape who we are as an organisation. Discover more about .Before submitting your application, we recommend you read the job description. Our provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.Our CommitmentSurrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.Files to download

• Reviewed: 07 Mar 2025

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• © Surrey County Council 2025
• ID: 187280

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Expected salary

£35730 per year

Location

Reigate, Surrey

Job date

Sat, 08 Mar 2025 06:54:23 GMT

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