Estate Services Manager – Carnaby – 6months FTC

Estate Services Manager – Carnaby – 6months FTC

Job ID

183098

Posted

16-Sep-2024

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Building Management, Facilities Management, Health and Safety/Environment, Property Management

Location(s)

London – England – United Kingdom of Great Britain and Northern Ireland

Estate Services Manager

6 months FTC

Based in the site office five days per week.

The properties to be managed are in the West End of London.

Role Purpose

Manage the day to day operational activities in line with all health and safety, environmental and company procedures, legislative requirements, budgetary costs and client/tenant requirements in line with the required customer service criteria and key performance indicators.

The properties to be managed are in the West End of London. As with any multi-site role properties and geographical area do change to suit the ebb and flow of company and client requirements.

Key Responsibilities

• To develop and maintain a positive image of the building in its location

• To be responsible/assist with the drafting, control and reporting of service charge budget and expenditure for the site(s)

• Daily service review with the supervisors of the cleaning, security and M&E departments to update on current issues and agree priorities for the day and week.

• To monitor all activities relating to the site(s), reporting and taking action as appropriate

• Regular inspections of the building fabric and monthly common part inspections and follow up with tenants as required

• Attend weekly FM team meetings to review progress against operational and business objectives

• Attend two weekly client meetings to report on all objectives.

• Manage the approval of invoices on P2P invoicing system and ensure all queries are dealt with in the timeframe

• Collate data as required for FM reporting

• Collate quarterly security incident information and submit to the client as required

• To work in conjunction with key stakeholders ensuring a maintenance and repair programme is in place

• To maintain records relating to the site(s); e.g. asset register, plans, plant testing, etc., taking any action which may be required

• Manage and co-ordinate the delivery of all plant insurance inspections, ensuring remedial works are completed within the specified timeframe.

• To liaise with tenants and deal with any operational queries they might have.

• Provide work permits and permission to access permits for any non contractual and high risk works.

• To attend tenants’ meetings with the surveying team

• To be responsible for Health and Safety compliance on site, and the maintenance of records

• To liaise with local authorities as appropriate

• To proactively manage risk and deal with insurance issues and claims on site

• KPI monthly meetings with the cleaning contractor, reactive maintenance contractor and lift contractor

• Manage the installation and ensure the maintenance of all kitchen ventilation systems alongside the clients specialist consultant.

• Ensure the Fire Alarm Maintenance schedule is kept up to date, accounting for any new acquisitions, disposals and fit outs.

• Undertake all vacant property checks and carry out duties such as flushing regimes and removing post

• To manage major work programmes on site, acting as the liaison point for all parties involved

• Based in the site office five days per week.

• Ensure procurement is carried out in line with company policy.

• Any other duties as directed by your Line Manager

Person Specification/Requirements

• Understand how the industry, how stakeholders function and the range of services available to clients

• Understand the basics of the investment market

• Constantly updating knowledge of legislation relating to property management

• Develop an understanding of how to build and maintain client relationships

• Develop an understanding of how to build and maintain tenant/customer relationships

• Develop an understanding of how to build and maintain supplier relationships

• Understanding of key issues to be noted on property inspections

• Understand and use industry/specific IT applications

• Understand the principles of service charges

• Understand the operation of VAT and banking

• Understand the principles of contract law

• Be able to specify services, tender contracts and select service providers

• Understand how property is constructed and how plant works

• Know and be able to apply legislation and policies relating to Health and Safety

• Know and be able to apply legislation and policies relating to Environmental protection

• Understand insurance relating to buildings and the FSA regulations

• Understand the law relating to TUPE

• Understand and apply all procedures relating to work activities

• Contributes to team business plan/strategy

• Able to plan and manage own workload

• Able to work as part of a team, supporting colleagues

• Able to use IT software such as Word, Excel, and databases

• Be able to communicate effectively verbally and in writing

Working at CBRE

When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You’ll realize your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry.

Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do—from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing.

At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills. To discover more about what it’s like to work at CBRE, visit Life at CBRE

About CBRE

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For information about accommodations we can make during the recruitment process, please visit: https://www.cbre.co.uk/careers/accommodations

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)