Events Executive

Job title:

Events Executive

Company

Marriott

Job description

Job Description:POSITION SUMMARYWe are hiring for an Events ExecutiveBased at The Sheraton Grand London Park Lane Hotel – a Grand Experience Crafted in Mayfair.Rewards for work…. Benefits for your lifestyle

• Part of Marriott International, the largest hospitality brand in the world – this means national and internal promotion opportunities for the right candidates. The sky is your limit here
• World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
• Work alongside some amazing talent – award winning, experienced hospitality professionals
• Discounted room nights & food and beverage – because your well-being means so much
• Complimentary laundry, free meals on duty
• Access to fabulous and flexible benefits to help you in and out of work
• Eligible for accommodation service charge
• Sales bonus

The Events Executive (reactive role) is responsible for incoming enquiries (electronic & telephone); from quoting, conversion through to the planning for short lead bookings (45 days out) or handover to other team members for event execution. The Events Executive will provide excellent customer service during every element of the event or group enquiry process, taking the initial enquiry, negotiating rates and contracting. They will need to be dynamic and have good attention to detail coupled with strong selling, negotiation & organizational skills. Good communication skills are required to coordinate with relevant hotel departments as well as the customer to ensure a seamless and consistent high level of service throughout the event and group sales cycle. They will recognize opportunities to maximize revenue through up-selling, conversion, and drive repeat business. The Events Executive takes personal responsibility to adhere to sales and event brand standards for enquiry handling. The role will work closely with Sales & Revenue departments as well as the hotel’s Operations Departments to ensure a high standard of service delivery resulting in strengthened customer relations and loyalty.Candidate Profile

• Background in customer service role, sales, event management ideally within a hotel environment preferred.

• Previous experience of SFA/Web, Opera would be advantageous but not essential

• Strong communication skills (verbal, listening, writing) and a high standard of English is essential. Confident communication style across different channels (telephone, e-mail, intermediary websites etc.)

• Confident sales and planning skills; ability to negotiate; strong problem-solving skills, and ability to seek solutions

• Strong organisation and time management skills in a fast-paced environment

• Good with administration, processes and has a high level of attention to detail

• Adaptable to change and evolving processes

• Ability to execute against an agreed event and group strategy

• Ability to use Microsoft Office software applications and hotel system applications

• Strong problem-solving skills; encourages new innovative solutions when appropriate

• Builds relationships easily

• Team player

• Effective interpersonal skills

• Effective influence skills

• Effective decision-making skills Education or Certification

• High School completion or equivalent preferable

Day to Day Responsibilities

• Responsible for the reactive sales of social enquiries, specialist sales enquiries and group Restaurant/Bar bookings from enquiry through event planning. Communication channels include telephone, e-mail or 3rd party intermediary sites

• Qualifies business opportunities by understanding customer needs and recommends the appropriate features and services of hotel to exceed customer expectations; sells according to the business and operational strategy of the hotel

• Creates quotations and proposals based on customer requirements, conducts regular follow-up calls to identify changing needs, converts enquiries into confirmed bookings, issues contracts

• Expertise in menu planning, food presentation, meeting room set ups, audiovisual and banquet service standards. Cooperate with Banqueting Operation and Kitchen team to develop new F&B concepts according to the meetings imagined program.

• Correct use of systems processes to ensure booking integrity, consistency & accuracy.

• Sells to a pre-determined event and group strategy.

• Generate incremental revenue and deliver excellent guest service.

• Effectively manages bedrooms blocks and meeting space inventory for assigned groups.

• Conducts compelling show rounds to win the business.

• Ensures that all enquiries received via the telephone meet the required Test Call standard

• Effectively up sells products and services throughout the event process.

• Effectively manages customer budgets to maximise revenue and meet customer needs.

• Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.About the Team: When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Expected salary

Location

London

Job date

Sat, 01 Feb 2025 08:00:12 GMT

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