Eye Bank Donor Coordinator

Details

Open Date 01/13/2025

Requisition Number PRN40948B

Job Title Eye Bank Donor Coordinator

Working Title Eye Bank Donor Coordinator

Job Grade C

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Standard Hours per Week 36

Full Time or Part Time? Full Time

Shift Variable

Work Schedule Summary

3×12 hour shifts

VP Area U of U Health – Academics

Department 00267 – Ophthalmology-Services

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 18.00-21.29

Close Date 03/13/2025

Priority Review Date (Note – Posting may close at any time) 02/13/2025

Job Summary

The Eye Bank Donor Coordinator processes all donor referrals by telephone and e-mail; determines eligibility and suitability of referrals for eye donation; obtains legal authorization and medical/social history from donor families; coordinates the recovery of eye tissue; maintains and completes donor records in the Utah Lions Eye Bank database.

Responsibilities

Essential Functions

• Documenting all information for each potential donor referral in the ULEB referral database.

• Interviewing referring hospital healthcare professionals concerning medical history of potential donors to determine donor eligibility.

• Screening every potential case in relevant Electronic Medical Records ( EMR ).

• Performing preliminary plasma dilution assessment of potential donors with information obtained from the healthcare professional and/or code sheets, EMS reports, and transfusion records to determine whether or not a pre-transfusion blood sample will need to be obtained by the Eye Bank Tissue Recovery Specialist.

• Contacting Authorizing Decision Maker of potential eye donors over the telephone to present the option of eye donation and answer any questions they may have about this process.

o If the family chooses to donate, the Donor Coordinator obtains recorded authorization and completes a medical/social history questionnaire over the phone.

• Coordinating ocular tissue recoveries for each donor with the on-call Eye Bank Tissue Recovery Specialist and the transportation of ocular tissue procured from outlying locations to the ULEB office.

• Printing a copy of donor’s medical chart prior to recovery and uploading into the ULEB database, or arranging for a copy of the hospital chart to be made and providing the location of the chart to the Eye Bank Tissue Recovery specialist if unavailable in the EMR .

• Evaluating referrals for recovered cases to update and prepare for release of tissue for transplant by reviewing the case, scanning and uploading required documents, and calling families to complete outstanding medical/social history questionnaires as needed.

• Unpacking and processing eye tissue and blood samples for tissue shipments received from off-site locations (i.e. St. George).

• Labelling and shipping ocular tissue as needed per FDA / EBAA / ULEB policies and procedures.

• Packaging blood specimens as needed for timely pick-up and shipment to laboratory.

• Knowing and utilizing OSHA standards when handling tissue and disposable hazardous materials and participating in annual bloodborne pathogen training.

• Maintaining compliance with Federal HIPAA regulations and completing annual HIPAA training as required by the University Of Utah School Of Medicine.

• Performing medical consults with the administrator-on-call ( AOC ) as needed.

• Maintaining excellent customer service relations with referring hospitals, OPO , and OME .

• Participating in Monthly staff Meetings

Completing annual Bridge/ LMS training per University of Utah Health Academics policy.

• Participating and complying with established Quality Assurance policies and assist with routine monitoring upon request.

• Accomplishing special projects as assigned by Eye Bank Communications Supervisor or Eye Bank Communications Manager.

• Performing other duties as assigned

• Clerical support/data entry skills in medical or health related field.

• Possess general medical knowledge and apply these skills in determination of donor eligibility.

• Strong communication skills and excellent telephone etiquette.

• Ability to prioritize calls and triage donors to maintain efficiency in ocular tissue recovery with minimum supervision.

• Ability to multitask and handle a high stress environment without sacrificing customer service or safety.

• Exercise good judgment and initiative, keep confidences, be honest and discreet.

• Maintain an excellent attendance record.

• Ability to be a supportive team member.

• Possess knowledge of all ULEB procedures, EBAA Medical Standards, and FDA regulations pertaining to eye banking.

• Know and follow current hospital and Medical Examiner office procedures regarding organ/tissue donation in accordance with current FDA / EBAA / OME / ULEB Policies and Procedures.

• Interact professionally with all persons, both internal and external, in a friendly, customer service-oriented manner.

• Uphold University Health Academics core values by adhering to the PROMISE standards

Work Environment and Level of Frequency that may be required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Associate’s degree in sociology, psychology, social sciences, a related field or equivalency (one year of education can be substituted for two years of related work experience); plus one year of related experience. Demonstrated human relations and effective communication skills also required. Certification as an Eye Bank Technician or Nursing Assistant is preferred

This position is not responsible for providing patient care.

Preferences

• Prefer one year in eye, organ, or tissue banking.

• Optional: Certification as an Eye Bank Technician, Ophthalmic Technician or Tissue Bank Specialist is preferred.

• Experience with medical terminology also preferred.

• Associate’s degree in psychology, social work, related field or scientific discipline or equivalency. Demonstrated human relations and effective communication skills.

• Each Eye Bank Donor Coordinator completes a formal training period prior to assuming these responsibilities.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.