Facilities Operative

JLL empowers you to shape a brighter way. 

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. 

WE’RE HIRING – MULTI-SKILLED SERVICE PARTNER – FACILITIES OPERATIVE

ABOUT US:

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you…

INGENUITY: EVERY DAY IS DIFFERENT, AND IN ALL THESE ACTIVITIES, WE’D ENCOURAGE YOU TO SHOW YOUR INGENUITY 

Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition.

We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments.

We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood.

JOB TITLE: MULTI-SKILLED SERVICE PARTNER – FACILITIES OPERATIVE

REPORTS INTO: FACILITIES MANAGER

A multi-disciplinary role supporting the facilities management within a central London office. Delivering day to day support to ensure the smooth running of our facilities service providing exceptional customer experience within our Client sites.

KEY RESPONSIBILITIES:

• Support in the delivery of hard and soft services
• Coordinating vendors and subcontractors on site
• Working with contracted vendors for example, cleaning vendors
• Conducting audits, assisting with issues and attending meetings
• Delivering exceptional customer service both to internal and external clients
• Giving appropriate and timely follow-ups to colleagues and customers in emails, task systems, social posts and face to face
• Providing administrative support to the team on a daily basis
• Conducting office tours for onsite visitors ensuring a positive experience
• Managing in office supplies: ensuring repeat orders are placed and approved, stationery areas are kept tidy at all times and actioning Client requirements on stationery needs
• Undertaking minor maintenance and repair works
• Working as part of the multi-service team: supporting Events, Mailroom and Moves, Adds and Changes (MAC) where needed
• Working in accordance with health and safety measures and promoting best practice amongst colleagues, contractors and vendors
• Conducting risk assessments and following safety protocols
• Providing back up support to the facilities manager on a day-to-day basis

WORKING LIFE:

• On a daily basis you will be working across one site
• The main business language spoken in our offices is English. Knowledge of English is essential
• On occasion you may be required to work weekends or bank holidays, this will be arranged in advance and in accordance with the rota

ABOUT YOU:

• You are keen to develop within the workplace, spending time supporting a multidisciplinary team gaining knowledge and expertise
• You work collaboratively as part of a team to solve problems with professionalism and service focused approach
• You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service
• You are open and have good communication skills
• You strive for excellence in what you do and share ideas for improvement
• You are familiar with computer equipment and programs (Word, Excel and Outlook)
• You are adaptable to work to requests and projects that may vary from day to day

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [email protected] or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

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