FCM – Senior Product Manager – Remote, Canada

Job title:

FCM – Senior Product Manager – Remote, Canada

Company

Flight Centre

Job description

Senior Product ManagerFlight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!To learn more about Flight Centre Travel Group please clickFCM Digital is hiring a Senior Product Manager to run the product strategy for the FCM Extension, an award-winning and industry-leading browser extension that started as a scrappy Startup in Austin, Texas. This is a full-time hire position with a minimum of 40 hours per week.Shep (now the FCM Extension) was an award-winning startup, founded in Austin, Texas in 2017 that was acquired by Flight Centre Travel Group in 2021. The team is now part of the broader FCM Digital team which has employees across the US, Canada, the UK, Spain, Greece, and South Africa. Due to the startup roots, the browser extension team has maintained a unique startup culture that embraces the company’s values of irreverence, egalitarianism, ownership, and a embraces a “find a way” attitude.FCM Travel is one of the largest and fastest-growing global business travel management companies with a worldwide reach in almost 100 countries. Despite our size, we are still among the disruptors in the corporate travel industry. We put the customer at the centre of everything we do, and we are driven to build an agile and customisable travel technology platform that anticipates and solves the needs of each business. We also pride ourselves in having a bit of an edge… we strive Senior Product Manager – FCM Extension 3 not to be #1, but to be the #1 alternative. See our video to discover who we are, or read more about us atAbout The OpportunityAs a Product Manager for our browser extension team, you will be responsible for driving innovation and delivering a unique product to our multinational clients. You will work with a talented and agile development team based in North America, while working closely with other departments including design, strategy, and the AI innovation team across the globe. This role is crucial to our commitment to providing cutting-edge solutions in the travel industry.Key Responsibilities

• Product Strategy: Develop and own the product strategy for our browser extension, aligning it with the company’s overall goals and objectives, while nurturing the startup culture within your team.
• Backlog Management: Work with the development team to prioritize and manage the product backlog, ensuring that it reflects the needs and priorities of our clients and the market.
• Artificial Intelligence: Stay up to date with this rapidly changing new technology and how it’s being used in the market, and work with the company’s AI Centre of Excellence to ideate, refine, and test functionality with respect to the Extension.
• Process Optimization: Own development planning tools like ProductBoard and Shortcut to plan epics, write and organize stories, keep statuses updated, and develop and document processes. Feature Shaping: You will ideate and investigate until there is enough context to define what we want to build clearly.
• Quality Assurance: Define acceptance criteria (expected behavior, requirements) for new features and changes to the Extension, and take responsibility for signing off on successful completion/implementation ahead of their public release.
• Feedback Management: Receive and organize client feedback and troubleshooting issues and work with development team to verify and prioritize next steps
• Cross-Functional Collaboration: Work closely with development, design, strategy, product marketing, and AI innovation teams to ensure seamless product development and delivery, while preserving the unique culture of your team.
• Stakeholder Engagement: Effectively communicate product plans and updates to leadership and key stakeholders. You will work with Operations, Product Marketing and Product Delivery to ensure a successful go-to market for new developments.
• Innovation: Drive innovation within the browser extension product, staying ahead of industry trends and technologies, while maintaining the entrepreneurial spirit of your team.
• Research and Learning: You will research the trends in both digital experiences and the travel industry

Experience & Qualifications

• You will strive to understand “why” we are doing something before understanding “what” we are doing.
• You are comfortable collaborating with international teams across multiple timezones to address the unique needs of our multinational clients.
• You will engage with customers and stakeholders to learn about their challenges and aspirations.
• You will continuously learn about technology, the travel industry and user experience.
• You will base decisions on data and analytics.
• You will test theories and learn from the outcomes.
• 5+ years of success and growth in Product Management delivering SaaS products.
• Proven track record of making data-driven decisions and testing theories before committing.
• Strong background in user-centred design and user research.
• Experience in engaging with customers and internal stakeholders.
• Proven experience in product management, including leadership roles.
• Strong understanding of browser extension development and the travel industry is a plus.
• Ability to work in a fast-paced, agile startup-like environment, embracing the company’s values of irreverence, egalitarianism, ownership, and the “find a way” attitude.
• Exceptional communication and leadership skills.
• Experience with global and cross-functional teams.
• Track record of successful product launches and achieving business objectives.

Work Perks! – What’s in it for you:FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering – You’ll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
• Diversity Day: paid leave to observe holiday or cultural celebration of your choice
• Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
• DEI education
• Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
• Employee giving program
• Office Environmental Program
• Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
• 1 Volunteer Day per Calendar Year

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

#LI-SM1#FCB#LI-RemoteLocation – Remote, CanadaIf this sounds like the opportunity you have been waiting for then APPLY NOW.The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.For this position, we anticipate offering an annual salary of $121,000 – $130,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.This position may be performed remotely anywhere within Canada in accordance with the company’s Remote and Flexible Work Policy except for the province of PEIWe thank all candidates for their interest; however, only those selected to continue in the process will be contacted.Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team atApplications close: 31 Jul 2024 Eastern Daylight Time

Expected salary

$121000 – 130000 per year

Location

Canada

Job date

Thu, 20 Jun 2024 06:53:07 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.