Field Service Engineer

Are you ready to make an impact in a global food processing organisation?

JBT Marel is looking for a highly skilled and customer-focused Field Service Engineer (International Specialist) to join our team in the UK.

This is a unique opportunity to act as a global technical expert supporting advanced End of Line equipment, working on complex escalations and large-scale international installations. You will play a critical role in resolving high-level technical issues, supporting field teams worldwide, and driving continuous improvement across our global service operations.

What you’ll be doing

• Lead advanced fault finding and diagnostics on complex electromechanical systems, including firmware updates and system-level debugging.
• Own and resolve escalated Level 3 technical issues, driving root cause analysis through to permanent resolution.
• Support and lead large-scale international installations, ensuring systems meet performance, safety, and customer acceptance criteria.
• Provide structured technical guidance and mentorship to Field Service Engineers globally.
• Collaborate with engineering, manufacturing, and service teams during installation and issue resolution.
• Maintain accurate documentation of all activities, lessons learned, and improvements within Salesforce / ServiceMax and internal systems.
• Identify recurring issues and drive continuous improvement through feedback, documentation, and knowledge sharing.

About You

You are a technically strong and resilient engineer who thrives in high-pressure environments and enjoys solving complex problems. You take ownership of issues, communicate confidently with stakeholders at all levels, and build trust through your expertise and professionalism.

You are comfortable working globally, adapting quickly to new environments, and supporting both reactive escalations and proactive improvement initiatives.

You’ll bring

• Strong electrical background with solid mechanical understanding and ideally some software or controls experience.
• Advanced troubleshooting and diagnostic skills on complex industrial machinery.
• A customer-focused mindset with the ability to manage challenging situations professionally.
• Strong communication skills, with the ability to explain technical concepts clearly to diverse audiences.
• The ability to influence and guide teams without formal authority.
• High level of organisation and discipline in documentation and reporting.
• A proactive mindset focused on continuous improvement and knowledge sharing.

Experience & Qualifications

• Experience in manufacturing, automation, or engineering environments.
• Proven experience working on complex machinery in customer-facing roles.
• Experience with CRM/service tools such as Salesforce or ServiceMax.
• Strong background in electromechanical systems, with experience in diagnostics and system-level troubleshooting.
• Knowledge of PC hardware, networking, or system integration is an advantage.
• Strong written and spoken English.
• Valid UK passport and full driving licence.

Travel & Location

• Based in the UK, supporting customers globally.
• Travel requirement of up to 50% internationally (typically 130+ days per year).
• Typical travel duration of 5–15 days, with occasional extended trips for long-distance regions.
• Flexibility required for weekend travel, emergency response, and on-call support.
• Travel conducted in line with company safety guidelines.

What’s in it for you

• A highly technical and impactful global role within a leading organisation.
• The opportunity to work on complex systems and international installations.
• Collaboration with global engineering, service, and operations teams.
• Continuous learning and development in advanced technologies and systems.
• Competitive salary and attractive employee benefits.
• A culture built on innovation, accountability, and customer focus.
• The opportunity to be recognised as a global technical expert in your field.

Who we are

JBT Marel is a global leader in food processing solutions, committed to driving innovation, sustainability, and operational excellence across the industry. Our teams collaborate worldwide to deliver safe, efficient, and high-performance solutions for our customers.

Interested?

If you’re ready to take on a global technical challenge and become a key expert within our service organisation, we’d love to hear from you.

???? Apply by sending your CV and application to:

(Insert hiring manager name & email)

???? Learn more about us at: https://jbtmarel.com

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Join us — and help deliver technical excellence on a global scale at JBT Marel.

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