HP
Job title:
Field Technical Support Representative for Page Wide Press
Company
HP
Job description
Field Technical Support Representative for Page Wide PressDescription –Would you like to join a business that is transforming the printing industry from analog to digital? HP’s Pagewide business is one of the fastest growing businesses in the industrial print market! We are hiring 12 Field Service Technical Engineers across the US to support the rapid growth we are undergoing with HP’s Pagewide business in the United States. Come be a part of and exciting team and get in on the digital transformation currently underway in the industrial print industry.Job Summary:
This role is responsible for leading technical support for end users who are operating HP’s Pagewide Presses in their industrial commercial printing business, utilizing proactive monitoring for issue prevention. The role is responsible for maintaining high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support, to ensure that the customer Pagewide Presses are up and running production. The role maintains documentation, collaborates for process improvement, ensures data confidentiality, and completes tasks with minimal supervision.Responsibilities:Responsible for maintaining and servicing HP Commercial Web Printing Press.Maintain high level of Customer satisfaction by clarifying Customer needs and ensuring that they are met.Handle customer-relation problems promptly and appropriately, and escalate issues according to established procedures.Provide software service, post- sales or service delivery support and solve application problems for remote or local accounts, on standard and specialized systems.Provide direct post-sales systems technical support to end users and HP Authorized Service Providers.Solve technical problems on assigned hardware and software platforms.Use proactive monitoring procedures/tools to identify problem-prevention opportunities.Must be able to travel at least 50% of the timeMust have experience with Hardware Support of Printers, preferably commercial printers.Education and Experience Required:
Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 4-5 years relevant working experience.Knowledge and Skills:Knowledge of corporate organization, job, and policies.Advanced knowledge of operating systems and software.Experience with printer hardware supportBasic skills in time management and efficiencyStrong communication skills, problem analysis, and presentation skills.Ability to develop Customer relationships.Ability to perform while under high-pressure situations.Ability to work in a team environment.Basic networking, O/S, and troubleshooting knowledge.Detailed understanding of general/technical aspects of the onsite printing system repair work.Must have mechanical, and electrical experience and skillsetCommercial digital printing experience is preferredHP Canada is an equal opportunity employer. We welcome the many dimensions of diversity. Upon request by qualified candidates, accommodation of special needs may be considered during all stages of the selection process within the framework of the HP Accommodation Policy. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail [email protected]. Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.In order to satisfy our contractual obligations with clients, the successful candidate will be required to pass a basic, standard Criminal Records check. You will also be required to sign off on HP’s Confidentiality, Non-Solicitation and Conflict of Interest Agreement.Job – ServicesSchedule – Full timeShift – No Shift premium (Canada)Travel – 50%Relocation – NoEqual Opportunity Employer (EEO) –HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s or your EEO rights as an applicant under the law, please click here:
Expected salary
Location
Quebec City, QC
Job date
Sat, 16 Nov 2024 01:43:29 GMT
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