First Line Manager

Job title:

First Line Manager

Company

Maersk

Job description

Job DescriptionAt Maersk, we are on a revolutionary journey to simplify global trade, which will give us the chance to offer a major impact on the world economy, and on your career. At Maersk we want to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions. We count on our diverse people to make it happen.We are proud of our diversity and see it as a genuine source of strength for building high performing teams.By Joining Maersk, you will become part of the global family of the company that moves 20% of global trade everyday all the way, where one of our core values is Our Employees. It goes without saying that we value diversity: we thrive on the diversity of our talent in all its forms, and we see it as a strength in building high-performance teams across brands, cultures, and locations.General Responsibilities:To supervise the running of a safe and efficient operation, working within clear guidelines to help achieve defined outcomes for the site and the customer(s).Specific Responsibilities:In addition to the main duties and responsibilities listed below the Warehouse Supervisor will be expected to perform other duties commensurate with their skills and abilities.Safety

• Implement actions as directed to reduce or eliminate health and safety related risks
• Ensure the team applies the Safety Standards and relevant guidelines
• Report and investigate incidents within the workplace and respond to or escalate issues of non-compliance to safety regulations and procedures

Security

• Support and adhere to the required security measures to protect the site premises, including the safety of personnel, assets and of the customer’s product for the required area
• Highlight and Investigate all relevant security risks and support the implementation of identified mitigation, where necessary having proposed mitigation options to your line manager for agreement

Process framework

• Continuously contribute to the improvement of procedures to better achieve the prescribed outputs
• Regularly update the operational training matrix / plan as required
• Participate in customer, regulatory and internal operational audits as required and work with the team to implement the agreed action plan

Customer engagement

• Respond to or escalate customer issues within clear guidelines and recommend solutions
• Support senior management to implement continuous improvement activities
• Communicate professionally and in an open and honest way with our internal and external customers

Resource Planning

• Support management with resource planning and management e.g. implement agreed processes to review performance, monitor absence and sickness and address issues within clear guidelines
• Identify and escalate training and qualification gaps and conduct/support with induction and technical training for the team when and where applicable.
• Implement feedback channels for employees (e.g Performance Dialogue boards, daily briefing sessions, EES) to enable active contribution to the improvement and development of the site
• Communicate clear operational objectives

Performance Management

• Supervise day-to-day performance, including achievement of agreed customer KPIs and other internal KPIs (e.g. safety, operational, employee related etc)
• Support the recruitment, appraisal and disciplinary / exit processes and provide recommendations
• Conduct and support with the performance reviews and coaching with all direct reports and recommend performance ratings to management
• Monitor performance of people, equipment and processes and highlight to management areas for improvement
• Implements timely reporting processes and corrective actions for under performance

Continuous Improvement

• Support the environmental agenda and continuous improvement activities to increase environmental efficiency
• Implement, conduct and coach Coordinators to Performance Dialogues to identify areas for improvement. Respond to or escalate issues / opportunities within clear guidelines. Implement changes that have been approved and update standard operating procedures and training documentation

Technical skills:

• Microsoft Office
• Employment Law knowledge – Basic
• Experience in Bonded Warehouse Systems – Not essential
• Understanding of Warehouse Management Systems
• Operational warehouse Supervision skills
• IOSH Managing Safely

Soft skills:

• Communication and relationship building at all levels (Customer, HMRC, Management, Operations).
• Ability to lead, direct and motivate across all departments.
• People management skills

#LI-SM2Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Expected salary

Location

Derby

Job date

Fri, 01 Nov 2024 08:08:02 GMT

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