Floor Manager (Service Coach) – London

Job title:

Floor Manager (Service Coach) – London

Company

Nike

Job description

Floor Manager (Service Coach) – Nike LondonDo you know, what we are missing to create the best retail team on the globe? Someone like YOU!In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called “Head Coach”, an Assistant Store Manager is called “Assistant Head Coach”, a department manager is called “Coach”, a team leader is called “Lead“ and a Sales Associates is called “Athlete”.As a Coach you are:Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumersLeading, coaching and motivating the employees in your department and ensuring an excellent work atmosphereManaging the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor)Identifying and improving areas based on feedback given by consumersBeing a brand ambassador for NIKE’s initiatives including training your teamEnsuring that the store complies with all NIKE standards and guidelinesCooperating with your business partners across stores and HQMore specifically, our store structure consists of the 3 Coach roles below:COMMERCIALLeading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standardsEnsuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standardsWorking alongside departments leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.Being responsible for monthly initiative launchesUsing our reporting tools to make the best commercial decisionsAchieving accurate inventory to fulfill digital ordersATHLETE EXPERIENCEEnsuring the team is equipped to deliver the highest quality athlete experienceLeading team Engagement on NIKE Community Ambassador activitiesPartnering with senior store leadership, you will oversee the hiring processes including onboardingBeing responsible for store schedulingWorking collaboratively with store team to implement & maintain a positive NIKE cultureCONSUMER EXPERIENCELeading by example and the delivery of our sales floor service and bring the consumer journey to lifeEnsuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablersCompleting specific training and share completion with athlete servicesUsing data and analytics to provide insights and partner to achieve continuous improvement with senior store leadershipWhat you get:Attractive salary that evolves with the market and experienceOpportunity on receiving monthly bonus paymentsAttractive online and in-store employee discountsAttractive Benefits Package, Pension & Share schemeExciting development and career opportunitiesRegular training on leadership, sales and productsA dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)Staff dress to represent NIKE and foster our team spiritAccess to sports activitiesOpportunities to participate in unique NIKE momentsWhat you bring:A passion for NIKE and/or love of sportExperience in retail and/or leadership positionsVery good command of English language (written and spoken)Experience and competency in serving exceptional consumer serviceAbility to coach and develop a strong teamStrong focus on communicationFlexibility to work in shifts and on weekendsWatch this to find out about the atmosphere in our stores and learn more about our .Did we arouse your interest and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world.”? Apply now, easy way online. We are waiting for you!

Expected salary

Location

London

Job date

Tue, 25 Mar 2025 23:56:37 GMT

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