FM Works Co-ordinator Team Leader

Job title:

FM Works Co-ordinator Team Leader

Company

Royal Mail

Job description

Job reference number 322945FM Works Co-ordinator Team LeaderSalary: £26,800 per annum, 6% bonus entitlement, 22.5 days annual leave plus bank holidaysFull time, 37.5 hours a week, PermanentHybrid/Leeds Mail Centre, Leodis Way, Stourton, LEEDS, LS10 1AZWith around 1850 properties, Royal Mail’s property estate is one of the largest in Europe. The size is vast; from local delivery offices in every postal area of the UK, offices, vehicle garages, rail hubs, and our new state-of-the-art fully automated parcel superhubs. Royal Mails Property and Facilities Solutions is responsible for upgrading and maintaining the safety all of our buildings and provides a support service to the businessBased within a 24/7 National Service Centre (NSC), The Facilities Management Works Team Leader will lead, manage and develop a team of engineering schedulers and admin support to deliver the service for customers and stakeholders within the agreed service levels and quality.The roleWorking in a fast-paced environment, with demanding timescales, as Team Leader you’ll manage the performance of a team of c15 staff, to ensure they handle building maintenance and engineering scheduling transactions to an excellent standard and in line with company quality standards.You’ll take ownership of the end-to-end delivery of work orders and KPIs by liaising with wider PFSL colleagues, monitor progress against the plan and take ownership of escalations and incidents.Other accountabilities:

• HR duties to include appraisals, performance management, address under performance along with recognising and praising achievements.
• Hold regular development and performance meetings with the team.
• Work closely with the Engineering and Helpdesk Teams and takes a holistic approach to the service delivery of the NSC.
• Role model by leading Health and Safety guidelines and procedures.
• Maintain accurate records to ensure the appropriate cover is provided across the attendance pattern.
• Be a member of the on-call management support (phone based, once every 8 weeks to include weekend/nights, full training is provided plus eligible for a standby allowance)

Attendance08:00 – 16:00, Monday to Friday. 3 days per week in the Leeds office (Tuesday to Thursday) with the option for remote working for the remaining 2 days.A degree of flexibility is required as all training will be conducted on site in Leeds (this may be full time for the duration of the training). This hybrid approach may change, subject to business requirements.About you
You need to demonstrate the following skills and experience on your application:

• Experience of managing and developing teams preferably in a Contact Centre environment (essential).
• From a Facilities Management background.
• HR experience including developing a team, performance and conflict management skills.
• Excellent communication and organisational skills.
• Ability to identify issues, shows initiative to resolve.
• Experience of working with Microsoft Office packages, with excellent keyboard skills and a high level of accuracy.
• Ability to prioritise workloads and manage multiple tasks.
• A focus on ways to improve customer experience.

Closing Date: Sunday 9th March. Please note, this advert may close early if the appropriate number of applications has been reached.About UsRoyal Mail Property & Facilities Solutions is responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 1800 sites.We pride ourselves in working to the highest standards of both technical assurance and customer service. It’s our job to support Royal Mail in being the best delivery company in the UK and that it is fit for delivering to 29 million addresses nationwide, six days a week.Through our core delivery pillars of Real Estate & Value Generation, Property Programmes & Projects, and Workplace Services, Royal Mail Property & Facilities Solutions plays a key role in keeping the mail moving.Royal Mail Property & Facilities Solutions employs 3000 employees and is owned by Royal Mail Group Ltd.Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place.Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.#RMG #LI-POST

Expected salary

£26800 per year

Location

Leeds

Job date

Sun, 02 Mar 2025 05:30:25 GMT

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