Food and Beverage Reservations Coordinator

Job Number 24145784

Job Category Food and Beverage & Culinary

Location St. Pancras Renaissance Hotel London, Euston Road, London, England, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras Renaissance Hotel

Masterpiece by Design. Dynamic by Nature

The St. Pancras Renaissance Hotel is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London’s landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.

Position Summary: Reporting to the Director of Food and Beverage, the Food and Beverage Reservations Coordinator are responsible for advocating and delivering a five-star experience to our guests. You are responsible for The Booking Office and Hansom daily bookings, reservations, and group bookings. You must be sales-orientated with the ability to liaise with the marketing and sales department to drive the business. Maximising booking success through smart use of the guest database and our booking platforms is a fundamental part of your role. You will represent the Hotel and uphold expectations, reputation, and service standards in all that you do. You will demonstrate excellent food and beverage knowledge and use it to proactively upsell experiences and maximise revenue. Guest retention and recognition are the focus to help the team in offering a personal and customised experience.

Responsibilities: Here’s what your journey with us entails

• You will need to work closely with the restaurant managers and SEVENROOMS to maximize covers at all possible times and identify key guests. This includes but is not limited to ensuring the platform is kept up to date with the latest imagery, menus, information, and marketing offers and opportunities.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Marriott

• To oversee and understand the correct reservation procedures and to take any reservations if required.

• Utilize the reservation system to its greatest potential.

• To understand the banking and change order procedure.

• Provide information to guests about outlets, staff, and services, including hours of operation, room locations, types of room and room rates.

• To be fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy

• Control the booking systems for The Booking Office and Hansom to ensure revenue and the spaces available are maximised.

• Work together with the sales team to provide the best training opportunities for our team not only on hosting duties but also the sales piece.

• Attitude, grooming standard, body language and tone need to be positive, supportive and on brand always.

• You are also expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience.

• You will help in the planning and organisation of upcoming events in The Booking Office and Hansom.

Qualifications:

• Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.

• Strong understanding of standards and procedures.

• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.

• Detail-oriented with a passion for delivering excellence in customer service.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.

• Pension scheme participation.

• Life Assurance coverage.

• Annual Performance Review pay adjustments.

• Complimentary gym and spa access.

• Free St. Pancras Experience for you and a guest.

• Free meals while at work.

• Dry-cleaning service availability.

• Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.

• 50% discount at any of the St. Pancras outlets.

• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.

• Travel ticket season loan.

• Cycle to work scheme.

• Employee Assistance Programme access.

• Comprehensive Training and Development programme participation.

• Awards and recognition celebrations, among many other benefits

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.