Food Services Supervisor – Booking Office

Job Number 24124055

Job Category Food and Beverage & Culinary

Location St. Pancras Renaissance Hotel London, Euston Road, London, England, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Let your passion for discovery become a career. Explore, discover, share and inspire at St Pancras Renaissance Hotel

Position Summary

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.

Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Perform other reasonable job duties as requested by Supervisors.

You’ll be expected to deliver on the following:

• Advocate and maintain an exceptionally high standard of five-star luxury lifestyle service within The Booking Office, The Hansom, MI+ME, IRD and banqueting operations and any other area in the hotel as required.

• Lead by example with brilliant positive attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times. The role of F&B Front of House Supervisor is multi-functional, which is based across all venue and types of service delivery in the hotel.

• An F&B Front of House Supervisor will multitask between undertaking and supervising floor service, bartending, barista, hosting, banqueting service and banqueting rooms setups on any given day and in any outlet as required and as directed by supervisors or managers

• You must adhere to and supervise the adherence by others to all guidelines provided in relation to cleaning, sanitising and returning to usage of all tables, chairs and equipment to ensure compliance with company and government guidelines surrounding Covid-19. In addition, you must be fluent with correct food handling and service procedures relating to food hygiene, health, safety and allergy awareness

• You must wear appropriate PPE (as provided by the hotel) at all times and as directed when on property. This can include face masks and gloves and any other PPE as deemed appropriate or necessary at the discretion of the company.

• You must ensure to respect all social distancing measures as mandated by government and the company, not only with guests but also between associates.

• As an F&B Front of House supervisor, your role will also include assisting management and your fellow supervisors & associates with answering guest enquiries for reservations, taking and positively converting groups enquiries and any additional sales/revenue generating activities and general administration to ensure the effective running of the F&B department.

• As Front of House Supervisor, your role will also to create a harmonious relationship with the culinary and back of house teams and also to assist them where necessary in order to ensure that we are exceeding guest expectations with every visit.

• You are expected to deliver service to your full potential when you are here – our guests are paying good money in all outlets in the hotel and without them, we wouldn’t be able to receive our monthly wage!

• You’re expected to maintain the cleanliness and hygiene of all F&B areas at all times and advocate this as best practice.

• You are required to carry out any other duties that may be required by the hotel management team as the need arises. Please note that this may include assisting departments other than F&B if required on either an ad-hoc or continuous basis.

• Shift patterns for this role are not set and will require you to be available for morning, afternoon, evening or overnight shifts as per the weekly rota.

Perks you deserve:

• Free Access to the Gym and spa.

• Free meals at work

• Free uniform & dry-cleaning service.

• Free enrolment of BenefitHub – Access to unlimited deals of retailers and more.

• Discount of 50% in any of the St Pancras outlets.

• Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.

• Travel Loan.

• 20 days holiday increasing with service.

• Annual Performance Review pay.

• Cycle to work scheme.

• Pension & Life Assurance.

• Employee Assistant Program.

• Comprehensive Training and Development program.

• Awards and recognition celebrations and many more…

Do you want to be part of a team of talented people, passionate about creating extraordinary experiences in London’s most iconic hotel? Then we look forward to receiving your application

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.