French/English Speaking Contact Centre Representative: GEC Educator – Remote | North America (Contract)

Job title:

French/English Speaking Contact Centre Representative: GEC Educator – Remote | North America (Contract)

Company

Lululemon Athletica

Job description

Description & RequirementsContact Centre Representative: GEC Educator (French/English Speaking) – Remote | ContractAbout this team:The Guest Education Centre (GEC) is the contact centre for lululemon and is our vital frontline connection with our guests through a variety of channels in North America. What makes the French/English Bilingual team special is that we support solely our French speaking guests who reach out needing support. We see 10,000+ interactions per day across 3 channels; phone, live-chat, and email.The opportunity:We are currently hiring into seasonal roles starting as early as November 2024 and ending in February 2025. The GEC Educator (French/English Speaking) role is a remote, work from home position that allows you to work independently while problem solving resolutions through authentic connection. At lululemon, we’re committed to enabling our employees to maximize their potential in every aspect of their lives. As a GEC Educator (French/English Speaking), you will work closely with your Team Lead to master Guest Experience and drive your continued growth and development at lululemon.The pay:lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional team performance. The base pay range for this position is from $17.20 – $23.77 CAD/hour or $16.65-$23.43 USD/hour subject to minimum wage in the location. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. This position has a target bonus of an additional $2.50 per hour, subject to certain requirements and the Company’s discretion, bringing the total hourly target compensation range between $19.70 – $26.27 CAD/hour or $19.15-$25.93 USD/hour. If you are a successful candidate, being a part of our French/English Bilingual team & having that extra skillset, would add an addition $1 onto your base compensation. We also offer a full hardware setup and a fixed Wi-Fi reimbursement.Beyond-the-paycheque:lululemon offers benefits that support happy and healthy employees & families, work-life balance, time away, and money to achieve goals outside of work. lululemon’s benefits strategy aims to provide personal growth and success to all employees and includes benefits such as:Health & Dental Benefits (1st of the month following date of hire)Registered Retirement Savings Plan (after 90 days of employment)Sweaty Pursuits – monthly fitness allowance (immediately)Product Discount (immediately)Vacation Pay (immediately)Employee Assistance Program – 24/7 support and resourcesProfessional Development Programs – Coaching/Mentorship, lululemonU, LinkedIn Learning, Vision & GoalsWork remote from home (WFH)Note: Availability of the incentive programs, benefits, and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.The role:As a GEC Educator (French/English Speaking), you will:Deliver world-class guest experience through all GEC channels (phone, live-chat, and email).Resolve guest concerns and inquiries through connection and empathy.Be responsible for achieving quality guest interactions, adherence to schedule, and efficiency targets.Be responsible for maintaining a high level of knowledge on lululemon policies, procedures, and product education.Multi-task and efficiently navigate through several programs, by placing orders, setting up returns, communicating programs, and troubleshooting to support our growing ecommerce business.Participate in ongoing development, career pathway and performance conversations to develop skills that support with job performance.Actively contribute to an inclusive work environment through our Inclusion, Diversity, Equity, & Action (IDEA) initiatives and priorities.Qualifications:Minimum 1 year of customer service experience required.Contact centre experience considered an asset.A commitment to completing 2.5 weeks full-time training and adaptability to learning new applications and systems.Have full professional proficiency in French and English, both verbally and written.Ability to authentically connect with guests and resolve guest inquiries over the phone.Ability to prioritize and time manage; you can navigate multiple guest conversations at once over live chat.Intermediate to advanced computer skills; this includes proficiency in Microsoft Office, an ability to type 50 wpm, and strong experience navigating the internet.Responsible and dependable, you have a great work ethic, work well independently, and meet availability requirements.Ability to work on a computer for up to 8 hours/day.Work from Home RequirementsGeneral Requirements:A private, quiet, distraction-free, workspace where you can work without interruption.Reside and work in a province/state where lululemon operates.Disciplined work ethic – a self-starter with the ability to work independently in a fast-paced environment.Network Requirements:Internet Download Speed of 50 Mbps or greaterInternet Upload Speed of 15 Mbps or greaterConnection has less than 100ms of latency (ping)Must be hardwired through provided ethernet cable; hotspots, dial-up and wireless connectivity are not acceptable connections.Desk Requirements:Desk space for 1 x 24” monitor, mouse, keyboard, and a mini desktop computer.o minimum: 85cm (2.75′) width and 75cm (2.5′) depth desk size for 1 monitor setup.o ideal: 120 cm (4′) x 75cm (2.5′) for 2 monitorsNOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at . In your email, please include the position title, the location of the position and the nature of your request.

Expected salary

Location

Canada

Job date

Wed, 07 Aug 2024 02:11:29 GMT

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