Front of House Receptionist

Job title:

Front of House Receptionist

Company

Frasers Group

Job description

Company DescriptionAt Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.Why join us?Our mission- we are building the worlds most admired and compelling brand ecosystemOur purpose – we are elevating the lives of the many with access to the world’s best brands and experiencesAt Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Think without limits – Think fast, think fearlessly, and take the team with you
• Own it and back yourself – Own the basics, own your role and own the results
• Be relevant – Relevant to our people, our partners and the planet

Are you ready to join the Fearless?Job DescriptionOur Academy House is situated in the heart of London, above the Flannels on Oxford Street. We are looking for a Front of House Receptionist with a passion for customer service to join our team- welcoming guests and completing administrative tasks as required.Duties:

• Taking full ownership of the reception and all associated areas
• Ensuring that the reception areas are kept in impeccable order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary
• Collating and delivering accurate reports on all aspects of information as requested from the client and senior management.
• Reviewing existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.
• Administration including Booking meeting rooms, Taxi Requests, Couriers and management of all post and deliveries.
• Providing a high level of customer focus to meet the business needs.
• Meeting and greeting all guests and visitors to the building and ensuring you provide them with exceptional service.
• Assisting guests and visitors, occupiers and clients with their queries, comments and suggestions in a knowledgeable and professional manner.
• Answering calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
• Reporting accidents or incidents if needed
• Monitoring and maintaining the back area, ensuring the fire exit is clear of any obstruction

Qualifications

• Working knowledge of IT with experience in using Microsoft Office Skills
• Good interpersonal skills, flexible to work with a range of styles and personalities and according to business demands
• Excellent customer service skills as well as organisational skills
• Strong efficiency and self-motivated with excellent punctuality
• Outgoing with a “can do” proactive attitude
• Be innovative and provide creativity

Additional InformationAlong with your benefits package we also offer a wide range of perks for our colleagues:Reward, Recognition and OpportunitiesFrasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.Fearless 1000 – By October 2025, we want our share price to hit £10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus! The top 1000 performers in the company will receive unprecedented bonuses, worth from £50,000 to £1million! Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance*.*subject to terms and conditionsFrasers Festival – an event like no other! Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe – hosting a MEGA brand village, guest speakers from the world’s biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more.CEO Sessions – Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business.Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.Employee WelfareFrasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.What’s next?Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.

Expected salary

Location

London

Job date

Sat, 05 Oct 2024 22:53:16 GMT

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