Front Office Manager – Franchised

Job Number 24144844

Job Category Rooms & Guest Services Operations

Location Delta Hotels Cheltenham Chase, Shurdington Road, Gloucester, England, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, The QHotels Collection. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Do you pride yourself on providing outstanding guest service?

Are you a people orientated individual?

What will I do?

Reception is the first impression of the hotel a guest will experience so it is crucial you and your team provide an outstanding level of service. You’ll be responsible for the guests stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints and to maximise revenue.

Curious to find out more?

Delta by Marriott Cheltenham Chase hotel is located on the outskirts of Gloucester and is also close to Cheltenham. Our hotel is a 4*, 122-bedroom property and has the Hardy’s restaurant, Hunters bar & lounge and a garden terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.

Is this the role for me?

Previous experience within a front office, reception or front of house position, or equivalent

People management experience

Quality & standards driven

Outstanding customer service skills

Conflict resolution

The important stuff:

Salary £30-35,000 (depending on experience)

Free health club membership (T&Cs apply)

Discounts across The QHotels Collection

Marriott Worldwide discounts

Family & Friends discounts in hotels across The QHotels Collection

Support with training & professional qualifications, including course fees!

Various learning & development available

Access to an Employee Assistance Program – Hospitality Action

Refer a friend scheme

FREE parking

AND……much, much more!

This company is an equal opportunity employer.

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