Front Office Manager

Job title:

Front Office Manager

Company

Sun Peaks

Job description

Imagine arriving to work at a stunning slope-side hotel after a round of golf or a hike in the wildflowers. As a vital member of the hotel’s leadership team, the Front Office Manager will foster a culture of success through strong leadership and a team dynamic that enables an elevated guest experience. We are looking for a strong team player and a people person who can identify team members’ ongoing development needs, including in-the-moment feedback, coaching, mentoring, and other supports. You will assist the Director of Rooms in monitoring team member performance, including supervision, scheduling, and timely feedback and recognition. If this sounds like the ideal work environment, fill out an application to work, live and play where you belong.Compensation Information: $60,000 to $65,000 annuallyPhysical Requirement: Light-Heavy, predominantly indoors.

• Frequently handling Sedentary (S) loads up to 5kg. Frequently handling Medium (M) loads between 10kg and 20kg. Occasionally handling Heavy (H) loads more than 20kg.
• Predominantly an Indoor (I) setting for work but involves some Outdoor (O) activities.

This job position requires physical presence at the designated location.The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP • Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

Skills you bring with you:

• 3 years’ minimum Front Desk experience with a minimum of 2 years of service in a leadership role; experience in a hotel setting or related industry is required; resort experience is a strong asset.
• Excellent problem-solving abilities and the ability to think on their feet.
• Highly responsible self-starter and reliable team player, with the ability to remain calm under pressure in a fast-paced environment.
• Ability to work within and promote an innovative and multi-tasked environment.
• A working knowledge of hotel systems, specifically Opera PMS would be a strong benefit.

Primary Responsibilities:

• Demonstrates what it means to be a ‘Service Champion’ for the front office, role modelling “welcoming” hospitality, and exemplifying excellence in guest service for the Front Office team by:

• Identifying, creating and upholding process efficiencies and established Guest Service Standards as they relate to guest experience.
• Being a role model for your team and leading the Front Office Team to ensure a positive first impression on guest arrival, swift resolution of issues during their stay, and a seamless check out.
• Building individual connections with guests wherever possible to drive loyalty and referrals.
• Owns departmental full cycle recruitment efforts such as conducting interviews, hiring, and departmental onboarding.
• Ensures upselling techniques are utilized to maximize room occupancy and overall revenue.
• Approves the front office team timesheets weekly for accuracy and approves employee vacation requests, when possible.
• Develops and maintains a safety culture within the Front Office department, ensuring active departmental participation, adherence, and awareness to Hotel and WorkSafe BC standards.
• Identifies the on-going development needs of team members, including in-the-moment feedback, coaching, mentoring, and other supports and resources to help improve knowledge, skills and performance.

Why join us?We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.Apply Now (Copy & Paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/ab2d8136-890c-1498-fcb4-11b708e7e409/apply?source=3338184-CS-58771

Expected salary

$60000 – 65000 per year

Location

Canada

Job date

Fri, 28 Feb 2025 04:59:21 GMT

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