Front Office Receptionist – Guest Experience Expert

Additional Information Full Time – 40 hours per week

Job Number 24110005

Job Category Rooms & Guest Services Operations

Location Delta Hotels Bexleyheath, 1 Broadway, Bexleyheath, England, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

This is an exciting time to join our recently rebranded Delta Hotels by Marriott Bexleyheath, part of Marriott Bonvoys portfolio of 30 extraordinary hotel brands, creating a seamless travel experience in more than 90 locations across North America, Asia, Europe and the Middle East, and Central America and Caribbean.

Delta Hotels focuses on the details that truly matter, delivering a streamlined and flawless stay for its guests every time. We welcome you to join our global and diverse family.

Every day presents a new opportunity to interact with people from all over the world, giving you new inspiration and perspective.

Duties may include but are not limited to:

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

• Process all payment types such as room charges, cash, checks, debit, or credit.

• Process all check-outs including resolving any late and disputed charges.

• Answer, record, and process all guest calls, messages, requests, questions, or concerns.

• Coordinate with Housekeeping to track readiness of rooms for check-in.

• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.

• Supply guests with directions and information regarding property and local areas of interest.

• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

• Perform other reasonable job duties as requested by Supervisors.

Perks you deserve

We’ll support you in and out of the workplace by offering:

• Opportunity to upsell

• Training opportunities

• Free hot meal on shift

• Worldwide hotel discounts

• Worldwide F&B Discounts

• Long Service Awards

• Associate/Manager of the Quarter awards.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.