Full- Time Reception team member

Job title:

Full- Time Reception team member

Company

RBH Hospitality

Job description

JOIN OUR FAMILYAt RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…A DAY IN THE LIFE OF A RECEPTION TEAM MEMBER AT THE RAMADA BY WYNDHAM HOTEL BELFASTWhat you’ll be doing…Reporting to the Operations manager, you can expect your working day to include the following.

• welcome and greet guests.
• answer and direct incoming calls.
• inform guests of hotel rates and services.
• make and confirm reservations for guests.
• ensure proper room allocation.
• register and check guests in.
• confirm relevant guest information.
• verify guest’s payment method.

WHAT WE NEED FROM YOUWe hire mostly on personality & potential but here are a few of our requirements…To succeed in the role of Reception team member, you will need the following qualities and skills.

• clear speech
• a polite manner
• a high standard of personal presentation
• excellent verbal and written communication skills
• a good telephone manner
• customer service skills, patience and tact
• the ability to be calm and well organised, even when working under pressure
• IT skills; most hotel booking and billing systems are operated through specialist computer software
• the ability to handle cash, credit/debit cards and foreign currency
• some secretarial and keyboard skills; you will need to be accurate and should pay attention to detail
• the ability to operate standard office equipment such as photocopiers

WHAT WE OFFERYou will have access to a benefits package we believe truly works for our people and enhances our overall culture…

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year
• Share of gratuities

To learn more about our full benefits package, to watch our employee benefits video.EQUAL OPPORTUNITIESRBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .#LifeatRBH

Expected salary

Location

Belfast

Job date

Sun, 01 Sep 2024 07:10:13 GMT

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