FX Dealer Support Executive

Job title:

FX Dealer Support Executive

Company

Equals Money

Job description

About usOver the last 18 years, we have helped over a million satisfied customers move and manage their money. Our award-winning product portfolio allows our customers to make low-cost multi-currency payments across various payment products. From travel money to transfers, currency hedging, to expense management, we are focused on a single goal of making it easy for our customers to manage and move their money.As a business, we are committed to delivering value to our customers through the combination of advanced payments technology and personal expert service. We’re doing this by hiring exceptional people and are now looking for a FX Dealer Support Executive to join our team.Within our offices in London, Chester and Los Angeles and Europe, Equals comprises of three business lines and brands – Equals Money, FairFX and CardOneMoney. You will join a very close-knit, talented and supportive team from various backgrounds who believe that bringing different perspectives together helps us understand our customers’ needs. United, by one thing, making money management straightforward and cost-effective for our customers.About the roleA FX Dealer Support Executive at the Equals Group is a proactive and solution orientated individual, and someone that strives to deliver first class customer service. You will be working as part of a dedicated team to help support the groups’ white label partners.Equals Group provides each of its’ white label partners with a unique, company branded client-facing and back-office system for the provision of FX and International Payment Services. We utilise our strong operational framework and appropriate regulatory licences to build strategic partnerships. This allows us to acquire a large market share in a quick but controlled manner.In this role, you will be responsible for supporting the white labels and providing a first-class service. You will act as a point of contact between our partners and various internal teams. Through this role, you will gain a well-rounded understanding of the International Payments Industry, ranging from FX Markets and Dealing to Settlements and Compliance. A great opportunity for someone looking to kick-start their career in Finance.About youWe believe that certain skills are essential in order to be successful in this role and these are detailed below. You may not have all the other skills we have outlined as desirable, we understand that and will still welcome your application. We will carry out individual interviews for shortlisted candidates and assess who is best suited for the role after we have discussed everything with you.Responsibilities

• Providing a first-class dealing support service to Equals’ white label partners
• Assisting with new customer applications and obtaining various CDD/EDD documentation
• Booking FX transactions (Spot and Forward) and entering limit/stop-loss orders
• Monitoring unpaid transactions and open FX positions
• Initiating payment request and adding new recipient details
• Assisting with payment queries, traces, amendments and recalls
• Providing training and guidance to white labels on internal process and procedures

Essential Skills

• Strong communication/telephone manner and interpersonal skills
• Attention to detail
• Business acumen and commercial awareness
• Knowledge and practical experience of MS Office (Word, Excel and Outlook)
• Good organisation and time management
• The ability to work as part of a team
• Numeracy and literacy skills
• Willingness to learn and absorb new information
• Initiative and problem solving

A role model for our values:

• Make it happen
• Succeed together
• Be the customer
• Go beyond

Desirable Skills

• Experience in payments, FX, or other financial services

• Understanding of responsibilities under Anti-Money Laundering Regulations

Our investment in youWe welcome people into Equals and desire to grow and develop our talented teams. We believe in teamwork and celebrating our successes. We strive to embrace our values. We want to put you in the driving seat of your career and achieve your full potential through growth opportunities and developmental support.When you join Equals, we aim to help you to get more out of your career. We will also offer you the following benefits;Benefits-A competitive salary benchmarked against a peer group.-25 days holiday per year + your birthday off-Opportunities for progression, development and learning new skills.-Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere-Interbank currency rates on travel money and international transfers.-We operate a hybrid working arrangement where possibleWhere possible we offer the opportunity to work flexibly and the opportunity to balance some remote working with time in the office collaborating, taking part in events and developing the social connections that make working with us rewarding.Equals strives to create a workplace where we can all be ourselves. We believe in inclusion, equality and the power of diversity, so you’ll be encouraged to bring your unique perspectives and experiences, and help us understand what you need to do your best work.

Expected salary

Location

London

Job date

Sat, 28 Sep 2024 07:37:24 GMT

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