Global Head of Reefer Product Development

Job title:

Global Head of Reefer Product Development

Company

CEVA Logistics

Job description

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?YOUR ROLEThe Global Head of Reefer Product Development is a member of the Global Ocean Leadership and directly responsible for leading the profitable growth of the product on a global level. They will manage a team of reefer experts at GHO, and in the regions, in alignment with the global and regional ocean strategy.Key focus areas include:

• Leading the successful profitable growth of the reefer product on a global level
• Managing, in collaboration with regional leadership, a matrix organization of reefer specialists in the target markets
• Providing subject matter expertise in the development of operational structures and processes
• Supporting BD, OPD, and Global Tender Management with pricing solutions to grow our share of Reefer volume
• Management of strategic third-party partnerships on a global level (CCP) in collaboration with the partner carrier managers

WHAT ARE YOU GOING TO DO?Carrier Management & Development

• In alignment with global and regional product leadership, establish a global reefer strategy mid (annual) and long-term (5 year)
• Assure, including the validation of the same, that CEVA’s Reefer product consistently outperforms market averages on fixed long-term contracting rates (NAC) and spot market (FAK) in comparison with available trade data (Xeneta) and published indices
• Make sure that all corporate policies are followed and respected in alignment with the NVOCC governance team
• Ensure that the use of marketing intelligence tools and information are leveraged to drive education and strategy at every level of the organization
• Support on operational topics with the global carriers, acting as ultimate escalation for the same (claims, allocation disputes, etc…)
• Control operational risks, service quality, financial balances, and competitiveness of its product
• Collaborate and support BD in strategic customers’ meeting
• Support the Sales office in the setting-up of solutions and engaging with customers as requested
• Communicate with Sales, back office and ocean leaders on all Reefer relevant topics

Solutions

• Procurement optimization via different contracting models in alignment with global trade management
• Routing options to cater to customers’ needs creating differentiation through our approach
• Responsible for relations with Global strategic partners with the support of Carriers’ Managers on the Reefer product
• Support tender team activities assuring competitive and timely responses to all targeted tenders by the Reefer product

Operations

• Support the global Operational Excellence Organization in the creation and maintenance of Global Reefer work instructions
• Establish and refresh processes for temperature-controlled cargo handling, quotations, and booking processes assuring accurate level of knowledge and capability at assigned locations to handle the same
• Establish, and manage, Service Level agreements with all globally approved partners (CCP) for the Reefer product
• Monitor service quality of suppliers via KPI, carriers’ survey, and continuous engagement of our account managers at the sub-contractors to drive performance
• Global Escalation contact with carriers for critical operational challenges, statement of account concerns, and adherence to our contractual commitments

Coach & People Management

• Foster a collaborative environment at a global, regional, and national level assuring consistent sharing of market intel to empower the best procurement practices for the organization
• Lead and mentor the global trade management teams establishing performance goals, in alignment with corporate and regional strategy, and providing guidance on a consistent basis
• Improve the performance of trade team in all regions by maintaining communication with staff and providing the appropriate support and guidance
• Ensure that nominated people (at Regional & Sub Regional levels) have the required skills
• Support in the identification and hiring of the correct persons in coordination with the regional head of product and human resources

Reefer Budget

• Alignment with Region on how to deliver the Reefer budget for the year
• Responsible to work with Ocean Product, BD organization Global/ Regional to delivery Reefer Budget
• In Alignment with Global Ocean Head, define a 5-year business plan and global organization chart
• Define yearly road map, including business trips and CEVA participation in international fairs to be included on Global Ocean budget

RFQ Strategy

• Selection of clear RFQ win strategy in various customs segmentations based on product offering or develop new product offering to penetrate /strengthen new and existing customer’s share of wallet in volume and revenue
• Global Head of reefer to decide on the RFQ response strategy for all Reefer Strategic customers in agreement with the Global head of Ocean
• Product entry point for GTM on Reefer Product to align on customer bid strategy and solution design.
• Deliver higher success rate of RFQ response YOY with GTM support to deliver high quality responses for RFQ’s
• Lead deeper engagement with Customer & BD for strategy alignment to offer robust and price competitive solution
• Lead Pricing, space guaranty, demurrage, and detention conditions for higher success rate of RFQ’s
• Responsible for best pricing response within agreed pricing guidelines for all Strategic bids
• Ensure all RFQ responses are in line with CEVA policy and guidelines

Solution Design

• Promote strategic solution design in responses as a key differentiator for bids
• Ensure deeper understanding of customer needs & challenges, and design solutions to offer an end-to-end option.
• Propose new approaches and innovative competitive advantages in our solutions.
• Develop solution design capabilities for Reefer product using internal & external resources.
• Give input in building and training of product development programs in regions.
• Lead sector specific solution development as differentiators beyond standard solutions
• Collaborate with Insurance cargo to cover our exposure and protect the customer.
• Participate on business plan design to create excellence center in region.
• Participate to the marketing tools focusing on sectors, commodities

Business Development Engagement

• Key entry point for BD organization on Global and Regional RFQ’s into Reefer Product
• Participate to international fairs dedicated to temperature-controlled cargo.
• When CEVA have a booth in those exhibitions, participate to the booth design and organization/invitation for CEVA attendees.
• Alignment with BD organization that strategical trade lanes are focused by BD organization for development.
• Support BD in strategic trade lane development
• Participate to workshop to explain in details special capabilities/capacities of CEVA reefer product

Reefer Team leader

• As Global Head of reefer, responsible for the reefer team’s performance & deliverables
• Responsible for clear alignment is Reefer roles & responsibilities and division of workload among team members.
• Responsible to keep the team moral high and delivery of results in lines with Reefer Product strategy and plans.
• Create a reefer team building by sending reefer monthly update to all CEVA reefer community.

• Master’s Degree in logistics, business or equivalent
• Specific logistics and or multi-national focus
• The role requires a skilled relationship management professional with proven track record (10+ years) in related experience with half of that being in a senior capacity.
• 3+ years commercial negotiations
• Network management experience (5+ years)
• 5+ years minimum experience in global account leader role
• 3+ year minimum positive track record in P&L responsibility
• Mature judgment and decision-making
• C-Level training
• Smart Solution selling experience

WHAT DO WE HAVE TO OFFER?With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to workAs a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Expected salary

Location

Marseille

Job date

Wed, 11 Dec 2024 23:21:19 GMT

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