Grouse Mountain
Job title:
GMR – Dispatch Supervisor
Company
Grouse Mountain
Job description
Job Title: Dispatch Supervisor
Location: North Vancouver
Department: Mountain Operations
Role Status: Full Time – Permanent – Hourly
About Us
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive atmosphere where service excellence is top priority are encourages to apply.Job Summary:
The Peak Office Administrator and Dispatch Supervisor is responsible for running the communication hub of the mountain. This position maintains a strong flow of communication throughout all areas of the mountain, and has a strong attention to detail, while working independently. This position also includes supervising the team of Dispatchers, maintaining office systems and services, organizing office operations and procedures, and providing administrative support to management.
Essential Job Functions:Interdepartmental correspondence, general office administration, uploading invoices, reviewing and approving supply requisitions, processing expense forms.
Providing assistance with bookkeeping activities and keeping databases updated
Creating processes, improving office services, and implementing communication procedures.
Administrative assistance to the Mountain Operations and Safety Departments.
Payroll, Hiring and training of the Dispatch Team
Ensuring inter-departmental communications are relayed in a timely and efficient manner
Managing a multi-line switchboard and VHF radios
Coordinating communication and dispatching the proper resources in emergency situations
Online management of 1Risk platform
Collecting and reporting weather data for internal use such as daily mountain reports and external use including Environment Canada, website updates and various media outlets in a timely fashion
Recording and reporting daily operations including but not limited to; emergency response, operational changes, transport requests, missing persons and maintenance issues.
Coordinating, logging, and tracking the transport of goods and patients around the mountain
Customer relations with guests that frequent the office.
Assisting managers with various office tasks and delegating duties to operations staff
Maintaining a clean work environment, assisting with cleaning of staff spaces
Other duties as requiredRequired Qualifications and AbilitiesProficient in Microsoft Office, Powerpoint and Excel
Knowledge of 1Risk systems preferred.
Knowledge of mountain operations, geography of mountain, and facilities of the mountain preferred
Previous multi line switchboard phone & VHF radio experience an asset
Must possess great communication and organizational skills
Ability to multitask and work in a fast-paced environment
Ability to work early mornings, days, evenings, weekends, and some holidays as requiredWorking ConditionsThis position is primarily located inside, but does require traveling through winter conditions. Dispatcher is required to work early mornings and late nights.Compensation and BenefitsStarting from $21.62/hour to $25.28/hourAll positions are eligible for the following benefits and perks:Free Seasonal Access Pass
Discounts at the resort’s restaurants, retail, and rental outlets
Referral Bonus Program
Public Transit subsidies
Free or discounted lift tickets at many other resorts (winter/summer)
Access to free Employee and Family Assistance Program
Excellent training and professional development
Northland Properties friends and family discounts program including hotels, restaurants, and recreation.Full-time, year-round positions are also eligible for these:Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
RRSP matching plan after 1 year of service
Free access passes for dependentsDisclaimer
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.Equal Opportunity Employer
Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Expected salary
$21.62 – 25.28 per hour
Location
North Vancouver, BC
Job date
Wed, 21 Aug 2024 22:24:05 GMT
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