Guest Experience Agent Lead, Lake Minnewanka

Job title:

Guest Experience Agent Lead, Lake Minnewanka

Company

Pursuit

Job description

What will be your daily pursuit?Your daily pursuit is guiding and motivating your team to deliver exceptional guest service, ensuring every guest has an unforgettable experience.What will your compensation be?The wage for this role $18.50/hour.When does this adventure begin?This job is posted as part of our seasonal hiring for Spring/Summer, 2025. Candidates should be available for a seasonal contract from May 1-October 17th.What perks can you expect?

• Join an inclusive, global team and make life-long connections.

• Enjoy free access to Pursuit attractions and 50% off for friends.

• Get discounts on hotel stays, dining, and retail.

• Access subsidized mental health and wellness resources.

What will you do in this job?

• Ensure that a high level of customer service is given to each guest

• Be prepared for a fast-paced work environment with changing conditions

• Demonstrate a positive attitude and good communication skills

• Work in a team environment as well as independently

• Greet and welcome all Lake Minnewanka guests; answer emails and phone calls

• Ensure smooth operation by coordinating tour boats departures; operate radio communication hub

• Operate all POS systems for bookings, ticketing & retails; handle cash and credit transactions

• Understand and promote all products, services and policies offered by Pursuit BJC

• Maintain a clean, organized and fully stocked retail floor

• Effective handling of complaints and disputes while adhering to and setting the example of hospitality standards

• Set the standard and motivate a team to complete day to day tasks and ensure smooth daily operations

• Sustain a safe environment in all areas controlled by Lake Minnewanka Cruise

• Participate in the global effort to keep all areas of Minnewanka clean and wildlife safe

What skills and experience do you need for this job?Able to work in a team environment as well as independentlyAttention to detail and good communication skillsAbility to think calmly and clearly in any situationCash handling experienceStrong customer service skillsBe a self-starter and have a passion for motivating othersAbility to focus attention on guests’ needs and work cohesively as a team remaining calm and courteous in a high volume, fast paced environmentDesire and passion to lead a team by example and set standards for hospitalityAbility to use effective interpersonal and communication skills to influence and encourage a small team, as well as creating an environment of mutual trust and respectBe solution oriented and strive to effectively solve problems in a timely mannerComfort and experience in providing feedback in a constructive manner to improve employee performance and engagementAbility to provide personal and exceptional service to all guestsSecond language an asset

• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

What will your work environment be like?

• Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
• Fun. You’ll be meeting team members from across the globe and get to participate in tons of team events.
• Independent. You’ll spend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.EEOPursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.

Expected salary

$18.5 per hour

Location

Banff, AB

Job date

Wed, 04 Dec 2024 01:01:11 GMT

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