Guest Service Agent/Room Attendant

Job title:

Guest Service Agent/Room Attendant

Company

Sandman Hotel Group

Job description

The Sandman Hotel Group has over 60 hotels and resorts across Canada, the US, the UK and Ireland, and it all started right here in BC! Be part of Canada’s fastest-growing, privately-owned hospitality company! Offering a competitive employee compensation package, flexible employee schedules, lots of great perks and internal corporate career advancement. If you are looking for a future career in hospitality, right here in Princeton, then the Sandman Hotel Group is for you!
JOB REQUIREMENTS:High School Diploma, G.E.D. or equivalent
1 year of experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writingDUTIES:Responsible for checking guests in and out of the Hotel.
Issues room keys, pamphlets, etc.
Answer various questions from guests.
Compute bills, collect payments
Count and verify cash, shift activity, keys, gift certificates.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Complete Welcome calls.
Clean and tidy front desk area.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Assisting with Laundry (washing/drying & folding)
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Observe and report any security issues to the Manager.
Clean rooms- Restock all terry, soap, glasses, coffee and other amenities
Check under bed, drawers, and closet for left behind articles and or trash
Clean bathrooms and fixtures.
Vacuums
Clean coffee pots, microwaves & fridges- ensure all appliances are plugged in.
Arrange furniture following use by guests
Deliver and retrieve items on loan to guests
Ensure security of guest rooms and privacy of guestsAPPLICABLE SKILLS:Full Training will be provided, as well as ongoing coaching and support.
Computer literate with knowledge of Microsoft Office Suite. Training on Property Management Software will be provided
Excellent customer relations.
Respectful communicator – Friendly, approachable and helpful
Time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.
PERKSRewards & Recognition
Team rates from $59 per night, Family & Friends rates too!
25% discount at our restaurants for up to 6 people
Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
Ongoing Employee events, incentives & recognition
Growth Opportunities- Career Advancement starts from Within
Dedicated Training Program
Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
Refer a friend or family and earn money!
Group Life Insurance, Extended Health, Dental, Vision Care!
Complimentary Stays
RRSP Matching
Milestone Rewards
Tuition Credit ProgramSUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**
**ABSOLUTELY NO PHONE CALLS PLEASE**
Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.

Expected salary

Location

Princeton, BC

Job date

Sat, 13 Jul 2024 06:36:36 GMT

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