Guest Services Coordinator

Job title:

Guest Services Coordinator

Company

PGL

Job description

Do you believe in the power of adventure?

• Grosvenor Hall Activity Centre

• Based in Ashford, Kent

• £23795.20 per annum (pro-rata), 40 hours per week

Grosvenor Hall is a stunning residential activity centre conveniently located in Ashford, Kent. This buzzing centre provides thrilling residential adventure camps for children – helping them to achieve the ‘impossible’ and providing extraordinary experiences in the great outdoors.Play your part in Grosvenor Hall’s exciting journey. In January this year, Grosvenor Hall was acquired by PGL Beyond and we’re already busy welcoming guests and making improvements, ahead of its relaunch as a new PGL centre in 2026. This is your chance to be part of Grosvenor Hall’s exciting transformation.Being a Guest Services CoordinatorWorking with kids requires energy, confidence and effort; but we guarantee it’s never, ever boring.Support the smooth and efficient operation of our Guest Services Department by handling all essential administration tasks with precision and care. You’ll play a key role in delivering exceptional customer experiences, working closely with the Guest Services Manager to maximise re-booking potential. From managing enquiries to resolving concerns, you’ll ensure every guest interaction is handled professionally, effectively, and with a warm, welcoming touch – helping to create unforgettable stays and encouraging guests to return time and time again!Is this you?We looking for people who are:

• Great communicators with excellent attention to detail
• Organised with good problem solving skills
• Passionate about adventure and the great outdoors
• Collaborative, friendly and optimistic
• Determined and resilient

Above all we value FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT. If you share these values, then we’d love to hear from you.A place to thriveNo matter your background, ethnicity, age, neurodivergence or anything else … this is a place to be yourself, have fun, make lifelong friends and celebrate what makes you brilliantly unique.Putting our people first

• FREE meals and subsidised accommodation for colleagues who live on centre

• 24/7 access to a Wellbeing Hub alongside our Employee Assistance Program

• Access to a financial wellbeing platform for financial support if you need it

• Training and mentoring programme, career pathways, aided development and qualifications in future seasons

• Access to savings and exclusive perks at 100s of high street retailers

PGL is part of PGL Beyond, a group of innovative companies transforming the world of adventure through enriching experiences and breakthroughs.For a full Job Description and Personal Specification please clickFor any enquiries specific to this role please email resourcing@pgl.co.ukWe hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. However, our top priority is the safety of the guests on our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.

Expected salary

£23795.2 per year

Location

Ashford, Kent

Job date

Sat, 15 Mar 2025 05:01:09 GMT

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