Guest Services Manager
Silver Hotel Group
Guest Services ManagerWe are currently hiring a Guest Services Manager to join our dynamic team. The Guest Services Manager will be responsible for all aspects of the daily operations of the front office in a hotel environment. The role includes working with the hotel team to develop strategies and coordinate programs to optimize guest and employee satisfaction, product quality, and revenue opportunities, and ensure the property’s ongoing competitiveness in the market.The right candidate will be a dynamic leader, focused on service. We are seeking someone who can bring a new perspective to our offering. You have charisma and a “can do” attitude that engages people to want to do business with us. You have attention to detail and are self-motivated. You’re open to new thoughts and ideas and enjoy working with people.What We Offer
Key ResponsibilitiesReporting to the General Manager, the Guest Services Manager will:
What We are Looking For…
Holiday Inn Express Whitby Hotel is the closest IHG brand hotel to the General Motors plant in Oshawa, and our location offers easy access to Hwy 401 and area attractions (Whitby History Museum, Iroquois Park and Class Act Dinner Theatre). Our hotel is a 100% smoke-free hotel with excellent amenities and we’re the only hotel in the region with a Jacuzzi inside the suites. Our simple, modern and refreshing rooms make our guests feel at home, the well-equipped Fitness Centre helps relieve stress and nearby restaurants offer a wide variety of cuisines. Holiday Inn Express Whitby is only walking distance from the Whitby GO Station, 10 km from the Oshawa airport and an hour train ride from downtown Toronto.About Ushttps://www.silverhotelgroup.com/Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.Help us build something exceptional!The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.
Whitby, ON
Tue, 01 Oct 2024 22:05:52 GMT
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